Report: #1449306

Complaint Review: Viasat - Fairfield Iowa

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Ripoff Report is Xcentric Ventures

Submitted: Wed, June 27, 2018
Updated: Wed, June 27, 2018
Reported By: Furman — Fairfield IA United States

Author Confirmed

Why?

Viasat 2295 Mint Boulevard Fairfield, Iowa United States

Phone: 3198998659
Web: www.excede.com
Category: Internet, Internet sales, Internet Service Providers, Internet Services

Viasat Excede Worse Internet Provider Ever Fairfield Iowa

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I had the satellite dish and modem installed on Monday. Today is Wednesday and I have been on hold for 36 minutes trying to cancel service. They are charging me $100 per month for 50 Gb of date per month. The service has either been completely down or VERY slow and intermittent since they installed it. Somehow, the monitor claims that I have already used 10 Gb of data! I have been trying all day to talk to a real person but I just keep waiting on hold. The service agreement states that by disconnecting prematurely, the are going to charge me $15 for every month remaining on my agreement. Is this even legal?

This report was posted on Ripoff Report on 06/27/2018 05:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/viasat/fairfield-iowa-52556/viasat-excede-worse-internet-provider-ever-fairfield-iowa-1449306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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