Report: #433066

Complaint Review: Victoria's Secret - Columbus Ohio

  • Submitted:
  • Updated:
  • Reported By: Pueblo West Colorado
  • Victoria's Secret victoriasecret.com Columbus, Ohio U.S.A.

Victoria's Secret Victoria's Secret ripoff for return Columbus Ohio

*Consumer Suggestion: Here's what happened

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I recently returned two defective items to Victoria's Secret, they were received 6 days later and I kept waiting for my refund amount to show up on my bank account. After 3 weeks of unresponsive emails, I called only to find out that, because of a discount I received, they refused to give ANY refund. They did not even try to give a credit for the amount, never informed me of the situation - just did not give a refund of any kind. Their response was "Well, you didn't really pay for them to begin with". On top of that, they CHARGED me the $5.99 fee for returning THEIR defective items.

I spent $250 on items that, since returning the two items, all but 2 have been defective. Their lingerie falls apart, even if you follow all of the instructions for washing them. I will NEVER shop with them again!

Wrong girl
Pueblo West, Colorado

This report was posted on Ripoff Report on 03/11/2009 11:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/victorias-secret/columbus-ohio-43216-6589/victorias-secret-victorias-secret-ripoff-for-return-columbus-ohio-433066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Here's what happened

AUTHOR: satine27 - (United States of America)

POSTED: Friday, January 22, 2010

I understand that you may feel upset, but other than the defective garments, they were in the right here.  You used their tiered coupon right?  Let's say you purchased $250 dollars worth of stuff and got $75 off that with their coupon.  If you return $35 worth of stuff, you will not get a refund.  Doing so will have brought you under the $250 dollar threshold, which would have made your coupon invalid.  They would have given you $75 off a $215 purchase, not $250.  If you were to return $76 of merchandise, your refund would have been $1.  If you went to a store that had a buy one pair of shoes, get one pair free, you are getting a free item.  If you were to return one of those pairs of shoes, you would not expect a refund would you?  No because then you would have gotten a pair of shoes free.  That's basically what's going on here.  If they had given you a refund, then they would have basically paid you for one of their items.  See where I'm going here?  A better option would have been to send it back as an exchange.  That way you still get the item basically free.  BTW, I am not an employee in any way of Victoria's Secret, I am just the queen of coupons and finding deals! :)

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