Video Professor misrepresentation, credit card fraud, Denver Colorado

Free discs? After returning the package they sent per my online order of May 14th, Video Professor still owes me 189.95 on my credit card plus postage for the return. Below is a chronology of my online purchase and failed attempts to get a refund after returning it. If any of this sounds unbelievable, especially regarding the extent of the vile business practices of such a large company, simply Google: video professor scam Note that many of the leading reports in favor of the company look suspicious, and some google-provided links have been removed from the internet. As you will see, there are plenty of people who got sucked in besides myself. How many of those were actually taught anything depends on whom you ask. I certainly was taught a lesson!
May 14th, 2009 - morning: Ordered my "free" trial disc for eBay on the Video Professor website. Same day, several hours after hearing from a friend that Video Professor was scamming people, I called Customer Support 800-519-4110 to cancel. I was told that "your online order is not in the system yet. Call back tomorrow morning and we will be happy to cancel it."
May 15th: I called the next morning and was told my order had already been shipped but if I return it within ten days I will get a refund. (Ten days? !!!) I had to make special arrangements from a job I was doing to check with my PO box back in my home town (Ponce de Leon, Florida) so I could return it on time. By now I had Googled enough scam reports of Video Professor on the internet to know it was important to make that ten-day deadline.
May 20th: Called Customer Service and reported that the package had arrived, but it was not what I had ordered. It was a full, eBay disc set of three. My rep was "Tabatha". I informed her that I did not try any of the discs because I didn't want to pay 189.95 for them, I had originally just wanted to sample the free disc. After informing me that I had not read thoroughly the customer agreement page (does anyone?) I reminded her that legitimate businesses have the order details on the order page. She gave me a return number # SPSE 123 386. I repeated the number to ensure I had it correct. Later I looked once more at that customer agreement (a separate page) and in the middle, in fine print, is part of the scam spelled out, but only part).
May 22nd: I mailed the unit USPS priority with "delivery confirmation" #0308 1400 0000 7231 5578 to Video Professor at the Colorado address given me on the product info section for returns.
2590 W. 2nd Ave, Unit 15, Denver, Colorado, 80219
May 26th: 4 days later, USPS confirmed delivery at 12:48 pm
June 16th: Although I had previously been docked 4.95 for shipping for the "free" disc, my credit card was docked an additional 189.95 USD. Now I no longer have the money or the product! I called Customer service and got "Tanasha". She said that "the item was not returned in ten days." I mentioned the delivery confirmation and she told me that the warehouse "has not received it at all." Although she was pleasant sounding enough (all of them are) she was not interested in my delivery confirmation and did not ask for proof. She promised to call the warehouse and "see what they are doing over there". This raised a flag, her wording about the warehouse, but I let it go and asked her not to let this drop.
(Dates not recorded): I tried calling Customer Service the next week, and the week after that, but was put on hold forever and I did not have the time or the patience for it. I finally decided, however, that the next time I called I would put the call on speaker and try to keep working while I waited, despite the dumb music they play. I also set up a telephone recording device. From reading other victim reports, a frequent complaint was they put you off by stating the refund will take 21 to 30 days. Is Video Professor hoping the customer will eventually give up? Multiply that by untold numbers of customers and you get the picture.
July 17, 2009: I called Customer Service, and after their system picked up and I was told that the conversation may be recorded, I announced that the telcom would be recorded on my end as well. After being on hold for maybe ten minutes, I got "Rwanda". After looking up my account (via my name, as is their practice, no order numbers used) the person using the name "Rwanda" reiterated what I was told on previous calls, that my return was not received. When I told her I had a delivery confirmation from the USPS she said she would try to get a supervisor. It is doubtful this was done. She returned with "all the supervisors are busy right now." When I told her that I was planning to put my complaint on a web page and report it to private and government agencies, we went through the "try to get a supervisor" routine again. When she returned she said that "he authorized a refund, but with the billing department that would take 21 to 30 days." I then told her I wanted the refund by Monday, that any legitimate business can do it while we are speaking, and my Google-compliant web page will stay up until the refund appears. In the background, while I was interrupting her, I heard her her say that by refunding my money "we are doing you a favor." When I repeated my earlier announcement that I was recording the telcom, she hung up on me mid-sentence. Can't say I blame her for that!

Johnb
Ponce de Leon, Florida
U.S.A.