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Report: #792742

Complaint Review: Vodafone - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Shabir — London Other United Kingdom
  • Author Not Confirmed What's this?
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  • Vodafone Internet United States of America

Vodafone Lied about delivery date for iPhone 4S Internet, Internet

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On the 15th October 2011, I decided to order from Vodafone the new iPhone 4S. Although, I was not an existing Vodafone customer, I chose to order from Vodafone as oppose to Apple as Vodafone told me that my item will
arrive in 2-4 working days as oppose to Apple's 1-2 weeks delivery time. Furthermore, to clarify this on Saturday morning I walked into my local Vodafone branch and was informed by a sales assistant in the store that if I ordered the phone this Saturday I should receive the phone by Wednesday 19th October. I eagerly anticipated the arrival of my iPhone 4S, as it was supposed to be a present for my son for his terrific GCSE results.

The following Saturday, Saturday 22nd, 6 working days had passed so I decided to send a email to Vodafone asking them for a rough arrival date and why the delay occurred. A few days later, I received a reply from one of Vodafone's inexperienced sales staff informing me that my order was not on the system. At this point, I decided to call up Vodafone and deal with the matter directly, I had to wait 10 minutes on the line (the line is a 0870 number so the company make profit while trying to assist me) before being connected to a Vodafone staff. The inexperienced staff told me that my
order was not on the system before realising that because I ordered on pay as you go my order wouldn't appear, she told me to wait 3 weeks for my item. At this point I was disappointed and appalled at Vodafone poor service and the
fact that they had lied to me to beat Apple's delivery time to receive more orders.

 Therefore on Monday 24th, I wrote a complaint email to Vodafone informing them of my problem and received a reply saying please be patient the delivery will take 3 weeks. It is now Thursday 27th of October, 11 working days
have passed and still no sign of my item. I believe Vodafone are being unethical as they are boosting the order by lying about their delivery dates to get more orders compared with Apple. I do not know where I stand legally, but I
think what Vodafone are doing is also illegal as well as unethical. This morning I read the Vodafone's forums and hundreds of customers are having the same problem as me. Please assist me with this matter. I have retained all
emails I have received from Vodafone.

This report was posted on Ripoff Report on 10/27/2011 11:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vodafone/internet/vodafone-lied-about-delivery-date-for-iphone-4s-internet-internet-792742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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