VOIP.COM First year okay, paid full second year, didn't work, VOIP policy is no refund $213 gone Boca Raton Florida

I subscribed to VOIP.com for a year. After having trouble getting a number assigned the service worked okay for the price. Just before the annual renewal came up I was having trouble with delays when we tried to talk. VOIP.com emailed me stating I would be automatically enrolled for a second year if I didn't contact them. They also said that if I was having any trouble to go the their help forums and it would be resolved quickly. I didn't get a chance to experiment with the phone until the exact day of re-enrollment.

I went through the FAQ and tried all ideas that offered. I then contacted the tech support forum. After 3 or 4 days with no response I canceled the account, boxed up the equipment, and returned it as directed. I used about 21 minutes trying to call my work voice mail to see if the delay was better. They have refused to refund my $212.73 annual payment because it is against their policy. So if you want a few days of non-service for 200 bucks, this is the place to go. How American is this? I am ashamed that these types are so insensitive and unreasonable. It was against my policy to pay for the first month and not have a telephone number assigned but I sucked it up. PLEASE CONTACT ME IF YOU'D LIKE FURTHER DETAILS / FACTS.

www.voip.com

Steve
Keyser, West Virginia
U.S.A.