Complaint Review: WAMU - Washington Mutual - Nationwide
- WAMU - Washington Mutual www.wamu.com Nationwide U.S.A.
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- Category: Online banking
WAMU, Washington Mutual Horrible customer service - terrible terrible terrible Internet Nationwide
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I signed up with WAMU because of the online bill pay. I signed up the middle of Nov 07. I setup my next direct deposit to split between my regular credit union and WAMU for my first deposit to them. At that time it was stated that I would be receiving my checks and debit cards in just a couple of weeks.. should have been in plenty of time for my deposit.
So I waited. Meanwhile I had deposits there that I couldn't do anything with so I transferred the money to my credit union. I called WAMU and complained that I had money that I couldn't access and that was ridiculous. The person said the checks were mailed and I should get them any day. The transfer to my credit union took EIGHT business days.. I was appalled.. in this day and age I can't get money from one bank to another in less time?
I called to complain again a few days later, still not having received my card or checks. I am told they were mailed and there is nothing they can do.
Ok so meanwhile I go to do some setting up of things on the WAMU site. Now I get to a point where it wants me to enter my full account number.. wow that should be easy right? Where is that? Ok so I check my sign up email from them.. nope last for digits only. I look all over the website to see if I can find the full account number.. nope.
So I call, yet again. I am told I can access that in the information I got when I signed up, which I informed her was online and was only an email and did not have that info. She said I can get it from my online statement.. which has not been generated yet. ok so I basically am screwed until I get my statement?? Yes Ok. What the heck? I have a bank account that I don't have the account number for and I cannot access my money. How ridiculous.
Meanwhile, I still have no checks and no debit card.. my debit card did show up about a week later, just a few days before the holidays. Still no checks, and another deposit hits. Ok no big deal I have the card. Since then it is now Jan 11th and I still have no checks. I have called 2 times with issues with my accounts since then and have had horrible customer service on both occasions. I canceled my direct deposit and am closing the account. What the heck kind of online banking takes so long to do anything. They should be ashamed to offer such a service nationwide and can't even keep up.
~Annoyed Former WAMU customer.
Brenda
Bangor, Maine
U.S.A.
This report was posted on Ripoff Report on 01/11/2008 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wamu-washington-mutual/nationwide/wamu-washington-mutual-horrible-customer-service-terrible-terrible-terrible-internet-na-299319. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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