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Report: #1267263

Complaint Review: Webroot - Internet

  • Submitted:
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  • Reported By: Gerald — Crandall Texas USA
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  • Webroot Internet USA

Webroot Spy Sweeper Ineffective software, almost impossible to get rid of. Internet

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About a year ago, I purchased Webroot antivirus to protect my computer from viruses and other malware.  After a few months, i got a virus.  I cleaned it off, and marked it up to the fact that no software is perfect.  A little later, I got another virus.  This time I got upset, and began to look for another antivirus.  I found a new antivirus that I wanted to try, and I downloaded and paid for it.  I deleted the Webroot and ran a uninstall utility provided by Webroot.  After the uninstall, I could find no trace of the Webroot program on my computer.  

A couple of months later, I began having major problems with my computer.  upon investigating, I found that the Webroot program had reinstalled itself.  Despite the uninstall utility, somewhere on my computer, a file was lurking somewhere. Again, i uninstalled the Webroot program and ran the uninstall utility, and this time even ran safemode with command to search for any other files and delete them.  I could not find and evidence of any Webroot files.  Lo and behold, a couple of months later, like Jason from the dead, here comes the Webroot program again, reinstalling itself again.  This has continued on and off for almost a year.  This Webroot stuff is much nastier than the viruses it is supposed to be preventing.  It is almost impossible to get rid of entirely.  I have spent probably 80 hours over the last 9 months trying to get rid of it.  I have no idea where it hides on my computer.  I have looked and looked.  This evil stuff is like a zombie, just keeps coming back from the dead.  I have just finished cleaning it up again, but I have no confidence at all that it will stay cleaned up. This company needs a class action lawsuit filed against it for harassment of customers who change antivirus companies.

This report was posted on Ripoff Report on 11/11/2015 10:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/webroot/internet/webroot-spy-sweeper-ineffective-software-almost-impossible-to-get-rid-of-internet-1267263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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