Complaint Review: Wells Fargo
Wells Fargo Wells Fargo Bank Mortgage Wells Fargo Obtained my SSN from my Ex-Husband, and ran my credit without my consent for a home refinance loan he was applying for. Wells Fargo then provided him with a copy. Phoenix Nationwide
*Consumer Comment: Your problem does not look like it is Wells Fargo
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On July 11th 2015 my divorce decree was signed by a judge making my divorce final. On July 30th 2015 my Ex- Husband walked into a Wells Fargo Branch to apply for a re-finance loan on his home. The original Loan for his home is through Wells Fargo in his name only. No where on the original loan, is my name, or any other idenitfying information pertaining to me. In the process for applying for a home re-finance my information was released to the loan manager and my credit report was run illegally without my consent or knowledge.
At no point did Wells Fargo reach out to me via telephone nor mail to advise me that my credit had been run a total of four times. Twice on 7/30/2015 and twice on 07/30/2015. On 8/1/2015 I received a credit alert letting me know knew inquiries had been placed on my credit. I called the credit reporting agency who informed me that Wells Fargo had requested all four inquiries on dates listed. On 8/3/2015 I contacted Wells Fargo and after being transferred from 5 different departments i reached Ron at the "Executive Complaint Level" Ron then told me he could not give me any information on the application becasue I was not listed on the apllication, but that he would assign an investigator to see why my credit had been run.
8/4/2015 I again reach out to Ron and leave a voicemail regarding my concerns. Ron never returns my call. I call again and speak to another representative by the name of Jerry. Jerry informs me of the investigators name, and that she left a voicemail for me. I ask to verify the contact number that they had on file as I had not received any calls, and the number they used to leave a voicemail was my Ex-Husbands Cell phone. Again I tell him my correct phone number and request for Kathy to return my call as soon as possible.
08/5/2015 I call and ask to speak directly to Kathy Weddle my investigator. She answers the line and asks if i received her call. I informed her she left a voicemail on my Ex-Husbands phone. She then takes my number (becasue Ron and Jerry did not note it in case) and explains she wil investigate how exactly my credit was ran and why.
On this day I recevied a text from my ex-husband. content of which divulges that he has had access to my credit report in detail, and he is aware of not only my credit score but outstanding debts and recent inquiries that have been made.
This is an illegal breach of privacy and a direct violation of the Fair Credit Reporting Act. Wells Fargo illegally ran my credit without my knowlege, nor consent, and did not notify me in writing or through verbal communication that they had obtained this information. At this point I have gotten no-where with Wells Fargo trying to resolve this issue, and can't remove the inquiries from my credit until I receive a letter from them stating it was their error. Please help me.
Kimberly Phoenix Az
This report was posted on Ripoff Report on 08/05/2015 04:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo/nationwide/wells-fargo-wells-fargo-bank-mortgage-wells-fargo-obtained-my-ssn-from-my-ex-husband-an-1246641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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