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Report: #235401

Complaint Review: West Asset Management - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Elizabethtown North Carolina
  • Author Confirmed What's this?
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  • West Asset Management PO Box 724498 Atlanta Ga Atlanta, Georgia U.S.A.

West Asset Management called me saying i owed money from an old credit card and told me the balance but it's stil the same after 2 payments Atlanta Georgia

*Consumer Suggestion: Oh- I forgot...

*Consumer Suggestion: They're calling me too...

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Well guys, basically I got a call from West Asset Management about a month ago, and they told me I owed money on a credit card I had back in 2001 from Bank of America. Well anyways, this lady tried to get me to pay like 2 settlement offers and I told her I couldn't and she let me speak with her supervisor but I still couldn't.

Anyways, she insisted that I pay like at least $150.00 for right then and there and set up other dates to start pulling $413.00 out the next week and two more times, one in Feb. and one in March.

But the thing is, I let them pull the money out of my checking account from BB&T because I guess at the time I didn't know any better.

Anyways, so the first date that was set to pull the money out, I told the lady I'd call her to make sure it was in my account because I had to deposit my check and that it wouldn't show up until like on a Monday, but instead these people pulled it out on a friday morning and it went into an overdraft on my account.

So I call this lady back right? And I told her about the overdraft amount and she insisted on calling my bank to get the whole thing straight to where she asked if they could reimburse me, and we were all on 3-way and I heard her tell the bank that she'd fax them a letter or something.
But I never got a reimbursement.

One day I tried calling them, but I got the run around on the phone with like different people because I didn't know the exact number right off hand, and I got transferred a lot of times.

This one guy even told me that the people who were pulling money out of my account in Atlanta had been closed down or something, but minutes later I get transferred over to someone else who told me the people I needed to talk to are in Nevada or something, but I got a letter in the mail yesterday from them in Atlanta.
The funny thing is, the balance is still the same as before I started paying them off.

So do I need to call my bank and tell them not to let them pull money out of my account or just close my account completely and report this company?

Terry
Elizabethtown, North Carolina
U.S.A.

This report was posted on Ripoff Report on 02/10/2007 02:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/west-asset-management/atlanta-georgia-31139/west-asset-management-called-me-saying-i-owed-money-from-an-old-credit-card-and-told-me-th-235401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Oh- I forgot...

AUTHOR: John - (U.S.A.)

POSTED: Saturday, February 10, 2007

One more thing, and this is VERY important:

Never, EVER give a collection agency your bank account or credit card info. Giving them access to your accounts is setting yourself up for problems. Big time. How do you know they will take only the amount they told you, on the schedule you agreed to? You don't! It's like giving them carte blanche with your money! Think of all the hassles involved with correcting THAT. If you already have given this info, I would seriously consider changing your account numbers and/or getting new credit cards with new numbers.

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#1 Consumer Suggestion

They're calling me too...

AUTHOR: John - (U.S.A.)

POSTED: Saturday, February 10, 2007

Everyday these guys call me. The only message they leave is a recording asking me to call a number. They don't identify themselves at all. The only way I know it's West Asset Management is from the info on my Caller ID. Like I'm really going to respond to a recording that doesn't even identify the party that's leaving the message... not.

I Googled them last night and saw they were debt collectors. Funny they show up here today on ROR. I have no idea what they would be trying to collect for.

Anyway, here's my recommendation for dealing with West Asset Management if they (or any other debt collector) call you:

1. Do not discuss ANYTHING with them over the phone. Ever. Period. By doing so it can be spun that you are acknowledging whatever debt they are trying to collect, whether it really is yours or not. This could be an issue if it's an old account past the time limit they can collect for it. If you acknowledge the debt, the clock may start all over again allowing further collection procedures.

2. Demand that they only contact you in writing through the mail (no emails!). If it's a legitimate debt, they should already have your address. Then hang up.

3. If you do get something in the mail, respond within 30 days that you need poof the debt is yours. Request the name of the company they are collecting on behalf of, the dates involved, any account numbers, and copies of any paperwork and/or contracts that includes your signature. Also include a statement that if they cannot provide this info to you within 30 days they are to stop contacting you altogether. If they cannot provide this proof and continue to contact you, they would be in violation of the Fair Debt Collection Practices Act. Send ALL correspondence by reigistered mail. Keep all copies and receipts.

4. Remember that you owe the debt collector nothing. If the debt they are collecting is real, and the statute of limitaions on collecting for it has not expired (it varies with each state), than your obligation is with the original creditor- not the collection agency. It's up to you if you want to settle through the collection agency. Either way, keep all records as this has the potential of hitting your credit at a later date even if you pay- do you really trust these companies to accuratley report to the credit agencies?

I hope these suggestions help. What you can and can't do may vary some from state to state. Here in Atlanta we have a radio show host named Clark Howard. If you Google him and find his site, you can see more details about your rights under the Fair Debt Collection Priactices Act. I have also seen guy named Bud Hibbs referred to here on this site frequently. Might be worth a Google.

Good luck!

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