Windstream Discriminates and Takes Advantage Of Those With Disabilities and Refuse To Correct Problem Little Rock Arkansas

I can tell you exactly why the Original Poster is complaining about his lack of internet.  Its because he was running a FAKE non profit organization called The Barefoot K9 project out of his house.  He was conning anywhere near $200000 plus out of his innocent victims.  Did I mention they are disabled Kids and Vets???  He needed that internet and phone to make sure is this phony organization was up and running.   In regards to him being legally blind, yeah, nice knowing that when you are able to post live videos on facebook for said organization and READ THE FREAKING COMMENTS!!!  Want to know more on this man?  His name is Cecil Allen Brown, also known as Moose.  He claims to be a retired 23 year law enforcement officer out of Homerville Georgia.  Look up Allen Brown with Liberty Recovery and Blue Lion Probation!  Get ready Moose, were coming for you and your little friends in the sheriffs department cant protect your a*s this time!!!!

Oh, windstream might want to look into that documentation. Almost everything he has in documents, is forged anyways.

You claim that you are being "discriminated" against because you are blind. But your last update basically killed what tiny thread of a claim you had, on a few points.

First off just because you are blind doesn't mean that everytime something doesn't go your way it is discrimination.  So unless those 200 people you now claim you have signatures from that say they also have issues are blind, you loose any claim for discrimination.  Because you now have admitted that 200 non-blind people are in the same situation.  Yes, you may have "service issues", but "service issues" does not discrimination make.  As for you being told to run tests..again if you are not leaving anything out I may give you bad customer service.  But that doesn't mean you can sue.  After all if people sued companies for bad service the courts would be in worse shape than they are now.

Next, you say you rely on the Internet to make your living.  This is your other issue.  If your terms for the account are like most home Broadband connections, you are limited to "personal" use..AKA "NON-BUSINESS".  If you want to make any claims on your business you generally MUST have a business acccount. 

If you only have a personal account, your claims for any business loss will be sumarily dismissed.  In fact if they are correct and a lot of your problem is because of increased usage.  If they can trace any increased usage to you, you may not only loose the $10 discount, but be forced to upgrade to a "business" account.  And I can tell you from experience, that will be significantly higher than the $74.  Oh and again this is not discrimination either, because the cost they would charge you for a business account would be the same they would charge someone else.

You also state that they are not fixing the issue.  But if you read their response, it appears that they are aware of increased useage and are performing upgrade.  Unfortunatly, this is not like plugging a TV into the wall.  It takes quite a bit of work to upgrade these cables and connections.  If they have to do several miles of cables, it could take months to complete the entire process.  So you would loose on any claims that they are not trying to fix the issue as well.

An odd question is this claim that you need the Internet for "life saving" information.  I am really at a loss as to what is so vital that you must rely on the Internet for service.  Something that vital would not rely on the Internet.

Now, I will say that if you get an attorney you better be very careful.  I even will suggest that you bring up these same points here and see what they say. 

Where if even after all of this they tell you that you have a "slam-dunk" case and can't loose then go for it and good luck.  However, if they start asking for a retainer up front you need to seriously consider the situation(and get a second opinion) as it could be a possibility that your next report would be on the attorney who took your money and did nothing.

Plans to hire an attorney tomorrow. Tired of the discrimination due to my disability, fraud, poor service and failure to repair an obvious problem. I have over 200 signatures from people in my area whos internet service has suffered tremendous problems over the last two months yet Windstream fails to correct it. This is the way I make my LIVING and receive my DAILY LIVING LIFE SAVING INFORMATION ETC

December 23, 2015

RE: Case # 19068721

Dear Ms. Davenport,

This letter acknowledges our receipt of the complaint (as identified above) filed by Cecil Brown.

From the filings we understand the customer is inquiring about his broadband performance associated with telephone number 912-487-2675.

Windstream acknowledges that Homerville customers have been experiencing high speed internet issues. This is a result of the tremendous growth in Internet usage over the past few years as well as the challenging economics of serving rural and remote areas with broadband. Windstream has committed to an already in progress upgrade to be finalized by the end of the 1st quarter of 2016 that will benefit some of Windstream's customers in Homerville. Our records indicate Mr. Brown's service address should benefit from these scheduled upgrades. 

Given existing high speed internet issues, Mr. Brown will receive a discount of $10.00 monthly which will appear on his account through December 23, 2016.

I have also noted on Mr. Brown's account that he is blind so that representatives are aware of this when assisting him.

We regret the inconvenience of the situation. Windstream appreciates Mr. Brown's business. Please feel free to reach out to me directly if you have any other questions or concerns.

Sincerely,

LaToya Kerson
Windstream Communications
Executive Customer Relations
800-326-6314

Called In 1/4/2016 to report outage. AGAIN. AGENT ASKS me to perform tests on computer ( IM BLIND) I tell him that and ask for a repair man. He begins making excuses saying its probably my devices. My devices have not changed. I ask to speak to a supervisor. He refuses by changing the subject. I Ask FOUR TIMES for a superviser. His name is Logan. His agent ID N9999527. He finally agrees to get a supervisor after me telling him Im recording him. He puts me on a 14 minute hold. Then he says BEFORE he does so he needs to go over some things with me. I tell him Im done talking to him. He puts me on hold again. Comes back on the line and says the superviser is in the QUE but he needs to go back over his notes with me before proceeding (pretty much that he doesnt have a supervisor)