Complaint Review: Wirefly - inphonic
- Wirefly - inphonic
1010 WISCONSIN AVE
Washington, District of Columbia
- Phone: 866-424-3941
- Category: Cellular Phone Companies
Wirefly - inphonic Unprofessional, rude, no interest in customer service or satisfaction what so ever, rebate ripoff Washington District of Columbia
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We received the phones, and within 2 weeks, noticed the phones would not hold a charge more than 12 hours, with normal or no usage. I called the wirefly number, and talked to a representative, who told me, after being repeatedly placed on hold for over a 2 hour period, that I should buy new batteries for the phone.
I asked for the phones to be replaced, since I was within my 30 day period, and was informed that the model I chose was no longer available. i asked for new batteries to be mailed to me, but was told I had to purchase them, they had no batteries available, but I would be sent an American Express gift card to pay for tl, but that did not solve the problem.
I took the phones to Alltel, and they determined I has faulty phones. They immediately refunded my money for the batteries, and suggested I contact Wirefly for replacement of the phones. To make a very long story shorter, I have called Wirefly numerous times, talked to over 6 people, been on hold no less than 1 hour each time, to no avail.
I still have faulty phones, and now they both turn odd randomly. We both work in critical care areas of hospitals, and cannot be without our phones. I have just gotten off the phone with Wirefly for the last time. They absolutely refuse to replace my two phones.
I have only the insurance to fall back on, but instead of being a total replacement without any additional charges, I have to box and send both phones at my expense to be repaired. This is unacceptable, as we cannot be without phones. I feel this company is the epitome of dishonest. The sales people misrepresent the products, and customer service is basically we don't give a flip, and hold, please.
I also have not received my $400.00 in rebates, and probably never will. Now I have phones that don't work, $400.00 in the hole, and a 2 year contract. Whatever you do...DO NOT use or buy anything from this company.
This report was posted on Ripoff Report on 02/07/2007 09:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wirefly-inphonic/washington-district-of-columbia-20007/wirefly-inphonic-unprofessional-rude-no-interest-in-customer-service-or-satisfaction-w-234994. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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