Report: #1420509

Complaint Review: ZOOMUSA - Internet

  • Submitted:
  • Updated:
  • Reported By: delinda — other United States

    United States

ZOOMUSA Bought laptop through Sears Marketplace, seller is ZOOMUSA the Dell laptop came without the bonus gift and broken I tried multiple times to get in touch with ZOOMUSA and did not respond then I finally get response after complaining through Sears and now ZOOMUSA sent email stating can only replace item- that single line email only. I am still waiting for return label and want refund Internet

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I have not been able to get a return label to mail back the broken laptop that ZOOM USA sold me through Sears Marketplace. After multiple attempts to reach company then contacting Sears I receive email stating Can only replace Below email copy

Here are a few emails from Sears Marketplace and ZOOMUSA:

From: Delinda Diaz [] 
Sent: Thursday, December 28, 2017 4:25 PM
Subject: Re: test

Dear zoomusa,

Item Part Number: SPM7768241602
Product Title: Dell Latitude Intel Core 2 Duo DVD/CDRW WideScreen LCD Windows 7 Pro BONUS LCD CLEANER (refurbished)
I have tried multiple times to contact seller to return and get refund due to fact that this item is not working and disappointed a 15yr. old girl at Christmas. As a business this company is doing a lousy job helping customers and I would re-evaluate if you(Sears) really want to continue them as 3rd. party in your Marketplace. I have been a valued customer for years and hope to continue but I will not use 3rd. parties at your Marketplace if this is how I will be treated. Like I said I have tried multiple time to contact seller and receive "Please try again later". I am not requesting anything outrageous, I want to return item and get my refund that is not asking too much. Also I would like to add that besides this item not working it did not come with the BONUS LCD CLEANER. Delinda Diaz

Their Response

ZoomUSA <> To:'Delinda Diaz'   Dec 31, 2017 at 4:17 PM  

Unfortunately it seems at this point unit can only be replaced

Sears Marketplace:   Jan 2 at 12:38 PM   Dear delinda, You have received a response to your message from zoomusa in regards to your Order #860294685.

This report was posted on Ripoff Report on 01/02/2018 11:48 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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