• Report: #1121007

Complaint Review: Massage Envy

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  • Submitted: Wed, February 05, 2014
  • Updated: Wed, February 05, 2014

  • Reported By: Cindi — Los Angeles California
Massage Envy
1590 Rosecrans Ave. Manhattan Beach , California USA

Massage Envy Scam artists!! Do not sign the contract that never ends! Front desk people are extremely rude and ignorant . Manhattan Beach California

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I initially signed up in the Palm Springs location while vacationing.  I was immediately talked into a contract for six months.  They wanted a whole year.  they stated that I would get the first massage for a huge discount and made the whole thing sound so relaxing.  Never enjoyed the first massage much.....I give it a "5".  got back to town and had about two more massages That were not relaxing even though I asked for someone experienced and who does deep tissue.  I was contemplating asking for my contract to be voided then finally found a guy who was decent.  

When I would call in I would be put on  hold without anyone verifying if I cared or not then was treated rudely at the desk by a girl named Morgan who thought she was being professional and was too young to know better.  She was impersonal and extremely rude.

i just wanted to get this whole thing done with and at the end of the six months I found out they were still charging me every month .  I did not find this out for three months.  They never talked about still charging me if I didn't sign this "cancellation " form!!! So they e-mail me so I 

can return the form and they said they never received it and charged me for another month because it is now into a new month of their billing cycle !  Wow!! (I don't even enjoy the massages much and now I have to pay for more!!) There was so much confusion and chaos and stress with this place!  I must have aged two years in 9 months!  I thought I was signing up for some zen and relaxation!!! 

I was literally yelling at these incompetant people!!! Yelling !  Now I was in a frantic state asking them how this can happen!!!! It seemed as if they were used to people complaining ....really. This was absolutley a huge waste of my time and hard earned money!  I wished I never ever even walked in the door to this un-organized place they get to call massage and therapy.  Yikes !!

DO NOT WASTE YOUR TIME AND MONEY!!! It's only heartache and will age you!! They also have a high turnover which is not surprising.  Just read about what the employees say and the massage therapists who hardly get paid and who have no time in between clients.  No benefits and no incentives or any future in this company.  


This report was posted on Ripoff Report on 02/05/2014 12:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Massage-Envy/Manhattan-Beach-California-90266/Massage-Envy-Scam-artists-Do-not-sign-the-contract-that-never-ends-Front-desk-people-1121007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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