Home Service Club Stephanie Sanchez Refuse to issue refund check New York New York

I purchased a year contract four months into the contract our A/C went down took them over a week to get a repairman out and then denied our claim They said it was damaged and was a miss matched unit. Our system was installed by a professional HVAC business with over 30 years of service. So we cancelled our policy once we asked for them to do that all communication stopped. We requested a refund that was June 9 th its now Sept 1 2020 they will not asnwer my requests for informtion on our refund.

I have filed two Better Business Bureau complaints and filed with the Federal Trade Comission each time they tell them they are working with the customer to clear things up. But this is nothing but a lie its impossible to talk with the representative supposedly working on your contract when they refuse to call back. Stay away from this company there is not customer service and were extremely rude when we cancelled our policy I doubt we will ever get our money back unless we file a lawsuit.  They are a total rip off.