The Home Service Club hscwarranty.com Assigned a clueless technician and refused to change/provide any repair service New York New York

I paid premiums for about 10 months with no claims. Then my hot water heater stopped working. They assigned a technician who had no clue how the company, insurance or anything else worked. He basically refused to come out and was not about to put out any of his money to fix anything. He even lied about having been to my house. I called at least 5 times so far. Begged to be assigned a new technician. They refused and just kept calling this guy back. Last time, I quit and asked for a refund of premiums rather than waste any more of my time. The time I've spent on the phone is worth more than this repair. Nothing has been done and even after 20 minutes on hold again the customer service person couldn't reach the cancelation department. I think about the hours wasted. I guess I'll just file a complaint through my credit card company for fraud. They provided no service.