Home Service Club The Home Service Club Home Service Club - STAY AWAY new york New York

STAY AWAY!!!!

I signed up for my contract with Home Service Club on January 6, 2017 and on or about March 8, I placed a request for my boiler to be serviced after finding water dripping from it. A day or so after my request, Home Service Club sent a plumber (that THEY chose) to my home to inspect the boiler. The plumber identified several issues with the boiler that needed to be fixed and he submitted the request to Home Service Club. About a week after my service call, neither myself nor the plumber heard back from Home Service Club. I called Home Service Club and the rep informed me that an agent will be in touch with me shortly. I subsequently received a call from the plumbing company (again this is the company chosen by Home Service Club) advising that Home Service Club contacted them and specifically asked whether my boiler issue was a preexisting condition. The plumbing company responded "NO" - that is, they told Home Service Club that this was NOT a preexisting condition and that my boiler is in good condition with the exception of the issues they identified. Notwithstanding that Home Service Club specifically asked THEIR plumbing company whether the condition was preexisting and THEIR plumbing company whose plumber saw the boiler first hand responded that the condition was NOT preexisting, I received a call yesterday (about one week after my service call) from Samantha, a Home Service Club rep, who advised me that Home Service Club deemed the boiler's issue preexisting and as such would not cover the cost of repair. Given what their own plumber had told me, among other things, I was understandably dumbfounded. As such, I asked Samantha to have a supervisor contact me. I received a call today from Stacy Clark who purports to be a senior supervisor. Ms. Clark advised me that even though the service call was approximately 2 months after I purchased my contract with Home Service Club and the plumber that Home Service Club sent to my home and who thoroughly inspected the boiler deemed the issue not preexisting, that Home Service club believes the issue is preexisting and refuses to cover the repair cost. Notwithstanding that Ms. Clark's message was blatantly wrong and a complete injustice, if not a cause of action, Ms. Clark was offensive as she questioned my ethics while accusing me of trying to use Home Service Club to satisfy home improvements. Nothing could be further from the truth and it is incredulous that Home Service Club would attempt to portray me in the poor light while refusing to honor our agreement. The reality is that I am home during a blizzard with 3 young children and a boiler that can fail at any moment and the insurance I am paying for to protect against this exact situation is refusing to do so.

Regrettably, I wish I had done my due diligence on Home Service Club before I contracted with them. My experience apparently is NOT an isolated incident. There are similar claims from many customers on Yelp where they have only 2 stars, BBB where they have a C+ rating, Angie's List where they have a C rating and Trust Pilot which only has them at 3 stars.

In light of this experience, I contacted my credit card company to inform them that I am cancelling Home Service Club and to stop any further charges. They informed me that it will be difficult to stop payment since Home Service Club charges different amounts each month as what my credit card company described as a "shady attempt to avoid credit card companies stopping payment on a specific amount." In fact, my contract with Home Service Club provides that they will charge my card $81.85 a month. Notwithstanding this, I was advised by my credit card company that in February they charged my card $88.71.

Home Service Club is NOT the company for you if you are seeking a company that honors their contracts and provides quality customer service!