Avas Flowers Flower Tech Center, Inc. Will not honor credit offered for botched delivery Mahwah New Jersey

Yesterday, I initially called 855-391-1203.  After many holds and over 20 minutes, I was told that they were unable to find any information regarding our business credit and to call another number that would be able to help.

So, I called the number given to me by the first associate I spoke with, which was 855-536-8156.

I spoke with someone named Alex.  After over 20 minutes on the phone with him, I asked to speak with a supervisor, as he seemed as unable to assist me as the first associate I spoke to.  He told me that he was a supervisor. 

I asked to speak with a supervisor above him, but I was informed that he was busy and that that was not possible, so I continued to speak with Alex. 

After over almost another 20 minutes, and again, numerous holds, I asked if that supervisor was still busy. I was told he was.

This conversation was finally ended almost an additional 20 minutes later when I inquired as to whether or not his supervisor was still busy,  Alex told me that he was, and that he was hanging up on me because he was unable to help me.

All I was trying to do was use our business’s credit to send flowers to one of our customers, which our credit should have more than covered.

How is this customer service?