Credit One Bank Have been charged more MONEY.

I paid off my card some time ago.  They sent email asking for more money. I owe them nothing.  My card expired 01/18 and could not use it. Was promised a new card over a month ago, but they did not send it.  

Disgusted with the lies and the lack of communication that should have been resolved.   Poor Service!

I know that if I close it, my credit score will be lowered. Called them earlier this morning and informed the representative how upset I have been.  She offered to send me a replacement card, which I vehemently refused.  I told her to close my account  and hung up!