Credit One Bank Credit One Bank Credit One Financial Sherman Financial Group LLC Unauthorized charges Las Vegas Nevada

November 8, 2018 I allowed my son to charge a one time down payment of $286.00 for his auto insurance. I specifically told the National General agent that this was a one time transaction. He read back through every thing we had discussed. All was well until my next statement. I noticed a charge of $350. I immediately called credit one, and I wrote them to dispute the unauthorized charge.

Two weeks later I didn't hear from Credit One, so I called them and the customer service guy said it'll take 30 days to be resolved. I waited 30 days, no results. I called Credit One and the girl said the funds hadn't been received from the other company. I called the insurance company.  I waited a week and still no change. I waited another week, no change. I continued to wait.

Finally I asked National General what was the problem.(I thought the insurance company was the hold up, because Credit One kept telling me the funds weren't available and as soon as the funds show up, we'll gladly refund your account, because we do it immediately) National General customer service person said those funds were released on February 19th. As to date I am still waiting for the charge to be removed.

Credit One requested a letter from the insurance company stating they had released the funds. I literally did a three way call among myself, National General, and Credit One Bank in order to get Credit One to commit to anything. Andrew, Credit One rep said as soon as that verification is completed the charge will be removed immediately. He said, "We do things the same day." Well, all I can say is we will see, it's been almost 120 days and nothing is resolved. Las Vegas, Nevada,umm?.........this company is a gamble. ..Play at your own risk

I see where some had no idea about the yearly fee. Guess what, neither did I. That's not my biggest complaint. I think Credit One business practices need a very intense investigation. And for goodness sake, hire American representatives who speak American English.