Credit One Bank Charges on account that are not justifiable. Las Vegas Nevada

Dear Sir or Madam:

Credit One Bank has not allowed my payment to be posted for the past three months without telephoning the customer service department. At a later date, I found out that I had a fee of $4.95, each time.  I opted for the automatic draft for my account, of the minimum payment. Two months ago, I was notified that the full balance was to be paid, for that month's payment. Contacted the Bank, and the situation was resolved.  The next month, an identical situation occurred.  Again, contacted the Bank and registered a complaint, concerning this misunderstanding.

Each time I attempt to log onto my account, the information provided is rejected. Error message, incorrect information provided, contact customer service. Other times, attempted to change my password and user ID. Again, the response was identical. unable to locate your account with the information provided; telephone customer service.  This, of course, generated another $4.95 fee.

Received a notice today, that the May payment was past due.  Contacted customer service, the employee, Dave, refused to reply to my question concerning their fee, for a telephone payment. I terminated the telephone call.

Telephoned another customer number, and was instructed to follow certain prompts, which took me to an automated customer service area. I was advised that my next payment was due in June, with the auto-pay option being in effect.

Your time and consideration are valued; I look forward to your comments and reply.

Sincerely,

Charles R. McCook