Digi Express fixed my Ipod, and it only worked for 1 full charge. Arnold Pennsylvania

This guy is just pissed that he couldn't pull a fast one on the company. You broke your board, just own up to it. They have ways of finding out what happened to the iPod. You are just mad that you had it fixed and broke it again.

I sent my Ipod to Digi Express to be repaired. They responded with a blank diagnosis and that was all. They have provided nothing about the repair we requested. Then they stopped all communication and do not respond to our phone or email communications.
So they stole our Ipod and will not talk to us.
I have informed them that I will file a complaint with the attorney general if they do not respond.
I hope no one else falls for this scam.
Mike

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark

We repaired this customer's iPod and it worked perfectly for over 30 days (strait from the customer's mouth). Then they sent it back in and claimed 'it just stopped working', but after we inspected it, we found that the iPod had been opened by the customer and the battery connector was torn off of the main electronics board. Anyone in this business will verify that this can't just happen. Either the iPod must have suffered a very hard fall or it was opened by the customer, either way we would not be responsible for repairing damage caused by the customer.

We stand by our work and products, but no one covers physical damage. Since they had just purchased a main board, we offered a 40% discount to this customer plus free installation, which we believed to be generous but they refused.

In addition, they prove our point in their original report by saying that we 'recommend fully charging and playing the iPod until the battery dies' which is true. They did that for a month before sending it in, which shows that it was working fine. However, it wouldn't have charged or played at all in the condition we received it.

Unfortunately many of our customers rely on information given to them by their children about what actually happened to their iPod rather than professionals who work on them everyday.

We tried unsuccessfully to explain the situation to this customer, but they thought it better to yell over everything we were saying and not to listen.

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. We have had over 17,000 iPods come through our facility and have many satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark