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Report: #761013

Complaint Review: Digi Express - New Kensington Maryland

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  • Reported By: anonymous — Glen Burnie Maryland United States of America
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  • Digi Express 122 Kerr Road New Kensington, Maryland United States of America

Digi Express Installed damaged main board New Kensington, Maryland

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 I sent my 160gb iPod for a new battery to be installed by this company in May 2011. I had to pay $19.99 for the battery and $40.00 for a box to ship the item. When they received my iPod they informed me that I would need a new main board which cost $79.99. I paid to have this installed. My iPod was shipped back in June 2011, I charged it and it came on wasn't able to use my speakers for this iPod because it was not working at the time. Tried to use it about 3 weeks later, the iPod wouldn't come on or charge. I emailed Digi Express on 7/11/11 to inform them of this situation, they informed me to please ship back to them and they will repair it without charge. I shipped out my iPod on 7/19/11 and they emailed me to inform me they had received the iPod on 7/22/11. Around 7/25/11 or 7/26/11 they called me to inform me that the board I just purchased from them had corrosion, I expressed that I didn't understand since I only turned it on and never really used it and haven't had it around any water so they wanted me to send another $79.99 for a new board, I refused and asked them to please send back my device. I didn't hear from them via phone or email so I contacted them on 8/1 to inquire about my ipod the same gentleman Michael whom I've spoken to from the beginning to the end that they was waiting for my payment and I reminded him that I told him not to repair the ipod then ship back to me he goes oh yeah that's right it will be shipped back to your on 8/3/11. On 8/3/11 I emailed and called to inquire again about my iPod, now I was told by Michael personally hand it to the shipping department to be ship and gave me a tracking # in which I did look up and I should have by 8/5/11. Because of all this going on I decided to look them up on the intranet RIPOFF department and noticed that they had been reported as keeping people iPod or not repairing them. I strongly believe that they gave me a used board or didn't repair it the first time and rip me off period. Thank you for your time.

This report was posted on Ripoff Report on 08/04/2011 03:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/digi-express/new-kensington-maryland-15068/digi-express-installed-damaged-main-board-new-kensington-maryland-761013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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