Digi Express acepted my ipod to be fixed, promised in 2 weeks, it has been 6 and I can't get ahold of them anymore. Arnold Pennsylvania

While working with the public it is difficult to please everyone, but here at DigiExpress we make a honest effort to make sure the customer is happy with our service. The part the customer needed was for the brand new 4th generation iPod nano. The click wheel that is needed to repair her iPod was not yet available on the market when the iPod was originally received at our facility. We asked here if she was willing to wait until the part became available for sale, to which she said she was. New iPod's parts are not available right away as companies do not start producing replacement parts until after at least 3 months. It does state on our website that if a part is not in stock, it may delay the order. The parts finally have become available to the market, but are sold out every time an order is placed. They are still not sold on any of our competitors sites. We had spoken with Jody several times about the iPod and reason for the delay and in no way meant to ignore her. We had been experiencing a sudden increase of business and were in the process of hiring and training new employees to accommodate, but had made every effort to get the iPod repaired and shipped out as soon as possible. We were not able to find the correct part, but offered to refund her money or install a battery a no cost since the iPod would still work to some degree. She accepted our offer to install the battery at no charge(almost equal value to the amount the refund would be) as it was also necessary for the iPod to work and we have shipped the iPod back to her. Here at DigiExpress, we have had over 17,000 iPods come through our facility and they are all satisfied customers. While being in the repair and customer service industry you are sure to run into some bumps along the way, but we always try our best to find a solution that works for the customer. I would like to add just some of the many comments made by other customers who sent their iPods in for repair.

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana


THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever.
-Ken

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service.
-Dana

I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users.
-Paul

I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you.
-Kathleen

Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughterworks great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!!
-Lori

I got it a few days ago. It works great. My old friend is revived.
Thanks for great work and quick service. VERY IMPRESSIVE.
-TJ

Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks.
-Alissa

Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again.
-George

I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated.
-Deb

Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family.
-Brian

I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you
-Gaylen

I received my Ipod Thursday afternoon, 1 week after mailing it to you.
I was very impressed with the speed and price of your service.
-Phil

Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod.
-Mark