Factoryoutletstore.com factory outlet store brooklyn New York

As being top of google's search list for leatherman factory store, I believed that I was clicking on Leatherman's official store. The website was very misleading as it advertised all of Leatherman's latest products. I wanted specifically to purchase a leatherman from the official leatherman store so I could take advantage of returns with no hassles and a real warranty. $103 later, I received my leatherman. Not satisfied with the orginal product, I wanted to return it for a different one. Unfortunately, without the orginal cardboard packaging, a return was not possible or subject to lose 60% of the value of the actual item if returned (includes shipping).

Now I'm stuck with a product I don't want. If I had any idea that I wasn't purchasing from the offical dealer, I would have never made this purchase. After speaking to the returns at the factoryoutletstore.com, they forwarded me to the offical leatherman factory to resolve my issue. Quickly I was informed that the official leatherman store/factory could not aid me in returning my product. I called factoryoutletstore.com again and then they informed me of the inability to return the product without the orginal packaging. The orginal packaging was a little cardboard box.

 I will never purchase anything from factoryonlinestore.com again and will spread the word about their misleading advertising and bad return policies.