GMAC Lost, misplaced, couldn't read, needed more faxes, emails, letters and mail on 6 different occasions. Information was then asked for a gain 90 day later St. Louis, Missouri

Dear Customer,

In response to your inquiry, we received your authorization. A copy of the request was placed in 
your file, and our records were updated. 

For your protection, we have removed your names, account number, addresses and phone numbers from 
your original inquiry. If you have any further questions, please contact us through our Web site at
www.gmacmortgage.com or call Customer Care at 1-800-766-4622 begin_of_the_skype_highlighting              1-800-766-4622      end_of_the_skype_highlighting during the following hours:

Monday - Friday 6:00 AM - 10:00 PM CT
Saturday 9:00 AM - 1:00 PM CT

Customer Care
Loan Servicing

The information contained in this communication is confidential and privileged proprietary 
information intended only for the personal and confidential use of the individual or entity to whom 
it is addressed. If you are not the addressee indicated in this message (or an agent responsible 
for delivery of the message to such person), you are hereby notified that you have received this 
communication in error and that any review, dissemination, copying or unauthorized use of this 
message is strictly prohibited. In such case, you should destroy this message and kindly notify the
sender by reply email.

Please advise immediately if you or your employer do not consent to Internet email for messages of 
this kind. Opinions, conclusions, and other information in this message that do not relate to the 
official business of the Company shall be understood as neither given nor endorsed by it. It is the
Company's policy that emails are intended for and should be used for business purposes only.

Original Message Follows:
------------------------
Please check this and send to GMAC


From: (((REDACTED))) @hotmail.com
To: processing@lifelineloansolutions.com
Subject: RE: Loss mitigation docs for Tyrone R

Date: Thu, 14 Oct 2010 15:53:52 +0000

ok, I will talk to you next week.

Thank you


From: processing@lifelineloansolutions.com
To: (((REDACTED))) @hotmail.com
Subject: RE: Loss mitigation docs for Tyrone R

Date: Thu, 14 Oct 2010 11:44:42 -0400


Thanks *,
Ill be expecting it in the mail. Lets touch base early next week. 

Thank you,

*
Loan Processor

Lifeline Loan Solutions LLC
*
*
Direct: *
Main: *
Fax: *
email: processing@lifelineloansolutions.com
www.lifelineloansolutions.com


From: * [mailto:(((REDACTED))) @hotmail.com] 
Sent: Wednesday, October 13, 2010 11:15 PM
To: Tricia Loan modification
Subject: RE: Loss mitigation docs for Tyrone R

 
I mailed it to you.
*

From: processing@lifelineloansolutions.com
To: (((REDACTED)))@hotmail.com
Subject: RE: Loss mitigation docs for Tyrone R

Date: Tue, 12 Oct 2010 12:46:53 -0400
Yes *,
Please send me a copy of all documents you send them to update your file on our end as well. Feel 
free to write a letter to the BBB, as it will not affect your loan modification outcome. 

Thank you,

*
Loan Processor

Lifeline Loan Solutions LLC
*
*
Direct: *
Main: *
Fax: *
email: processing@lifelineloansolutions.com
www.lifelineloansolutions.com

 From: * [mailto:(((REDACTED))) @hotmail.com] 
Sent: Friday, October 08, 2010 11:20 PM
To: * Loan modification; GMAC loss mitigation
Subject: FW: Loss mitigation docs for Tyrone R 
Hi *

I know this is not your problem. I sent off the entire package again(8 Oct2010). 3 months of 
waisted time and effort to make this whole thinkg go smoothly and it did not. I have borrowed money from friends and family and cashed in mutual funds, bonds, cd's and part
of my IRA to stay affloat. Whats next, I am not giving up my house.

I am not sure of GMAC's tatics or ethics((Shady organization), but it seems like the system is geared for the customer to fail, so they keep getting paid.
I guess Obama's plan does not apple to them.

ok, enough of the small talk. What can I do? so they do not play this game again. Who can I call 
or write? Better Business Bureau, Congress, Obama?

I sent them a fax and sent them copies of everything. Do you guys need a copy?

Thanks,
*
From: (((REDACTED))) @hotmail.com
To: jesus@lifelineloansolutions.com
Subject: FW: Loss mitigation docs for Tyrone R

Date: Fri, 8 Oct 2010 15:47:07 +0000

Hi *

I am not sure whats going on with GMAC ethics. I received a letter today saying that I took over 90
days to give them the proper documents. So I need to submit everything again. I will fax it and send it to them in 
the mail(first class).

Is this procedure normal or is there some funny business going on with this company. I should I 
report them to the better business bureau or some body. I have all the emails, faxes and copies of what I have 
sent them.

We have been living, paying bills and fixing my car using my Credit Card. I had to take $6000.00 from my IRA to pay for this. I fear that I will need
to take out more to make ends meet. 

What more do these people want? Can you help or can somebody from your company check this out

Thanks

V/r

From: (((REDCTED))) @hotmail.com
To: jesus@lifelineloansolutions.com
Subject: RE: Loss mitigation docs for Tyrone R

Date: Sat, 17 Jul 2010 04:27:18 +0000

Date: Wed, 14 Jul 2010 17:00:03 -0400
To: (((REDACTED))) @hotmail.com
From: info@mailer.theloanpost.com
Subject: Loss mitigation docs for Tyrone R 
Hi *,

Attached are the documents for review for the borrower(s): Tyrone R. Please contact me with any 
questions or concerns.

Regards,
*
Toll Free: *
Cell: *
Fax: *
Email: jesus@lifelineloansolutions.com

The New Busy think 9 to 5 is a cute idea. Combine multiple calendars with Hotmail. Get busy.