GMAC I used Lifeline Loan Solutions LLC to help me lower my morgage with GMAC. They did a great job. GMAC, lost, misplaced, couldn't read or just flast out did not process my package. 90 days later, the Winston-Salem, North Carolina

Yes Mr. R,

Please send me a copy of all documents you send them to update your file on our end as well. Feel free to write a letter to the BBB, as it will not affect your loan modification outcome.

Thank you,

Tricia Bermudez

Hi Jesus and Tricia,
 
I know this is not your problem.  I sent off the entire package again(8 Oct2010).  3 months of waisted time and effort to make this whole thinkg go smoothly and it did not.  I have borrowed money from friends and family and cashed in mutual funds, bonds, cd's and part of my IRA to stay affloat.  Whats next, I am not giving up my house.
 
I am not sure of GMAC's tatics or ethics((Shady organization), but it seems like the system is geared for the customer to fail, so they keep getting paid.
I guess Obama's plan does not apple to them.
 
ok, enough of the small talk.  What can I do? so they do not play this game again.  Who can I call or write?  Better Business Bureau, Congress, Obama?
 
I sent them a fax and sent them copies of everything.   Do you guys need a copy?
 
Thanks,

From: (((REDACTED)))@hotmail.com
To: jesus@lifelineloansolutions.com
Subject: FW: Loss mitigation docs for Tyrone R
Date: Fri, 8 Oct 2010 15:47:07 +0000

Hi Jesus Suarez
 
I am not sure whats going on with GMAC ethics.  I received a letter today saying that I took over 90 days to give them
the proper documents. So I need to submit everything again.  I will fax it and send it to them in the mail(first class).
 
Is this procedure normal or is there some funny business going on with this company.  I should I report them to
the better business bureau or some body.  I have all the emails, faxes and copies of what I have sent them.
 
We have been living, paying bills and fixing my car using my Credit Card.   I had to take $6000.00 from my IRA to pay for this.  I fear that I will need to take out more to make ends meet. 
 
What more do these people want?  Can you help or can somebody from your company check this out
 
Thanks
 
V/r

From: (((REDACTED)))@hotmail.com
To: jesus@lifelineloansolutions.com
Subject: RE: Loss mitigation docs for Tyrone R
Date: Sat, 17 Jul 2010 04:27:18 +0000

Hi Jesus,
 
How are you?  Did you get my paper work?

Date: Wed, 14 Jul 2010 17:00:03 -0400
To: (((REDACTED)))@hotmail.com
From: info@mailer.theloanpost.com
Subject: Loss mitigation docs for Tyrone R
Hi Tyrone,

Attached are the documents for review for the borrower(s): Tyrone R. Please contact me with any questions or concerns.

Regards,
Jesus Suarez
Toll Free: (877) 202 - 4940 begin_of_the_skype_highlighting              (877) 202 - 4940      end_of_the_skype_highlighting Ext 1011
Cell: (305) 322 - 8185 begin_of_the_skype_highlighting              (305) 322 - 8185      end_of_the_skype_highlighting
Fax: (786) 513 - 2234
Email: jesus@lifelineloansolutions.com