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Report: #1323401

Complaint Review: justcloud - Internet

  • Submitted:
  • Updated:
  • Reported By: FeM — Oak Harbor Washington USA
  • Author Confirmed What's this?
  • Why?
  • justcloud Internet USA

Justcloud I used this internet backup company and cancelled my service in March. I just received a charge for $24.95 and it said it was a yearly charge. I never authorized that and believe they are doing this to all of their customers, new and old. United Kingdom Internet

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I used Justcloud in December of 2015. I needed to backup files so I could do a hard reset on my Dell. After all was done and I went to put my data back on it was not all there or corrupted. The data did not transfer back correctly and was jumbled. I complained and canceled my service in March of 2016. This morning I saw a charge from them for $24.95 and it stated it was a yearly charge. 
I immeditly called and told them how irrate I was about the false charge and that this if this happened to me it happened to other customers. 
They informed me that I was supposed to cancel with paypal. I talked to a supervisor and told them that this is a lawsuit on their hands. I can not be the only customer that was not told to call paypal and cancel Their companies charge. 
I will be blasting them everywhere I can and will look into a civil lawsuit. I am sure there are a lot of other customers out there getting changed and have no clue.

This report was posted on Ripoff Report on 08/19/2016 08:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/justcloud/internet/justcloud-i-used-this-internet-backup-company-and-cancelled-my-service-in-march-i-just-re-1323401. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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