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Report: #1432447

Complaint Review: Mirror Essentials -

  • Submitted:
  • Updated:
  • Reported By: Allegra — Indiana United States
  • Author Confirmed What's this?
  • Why?
  • Mirror Essentials United States

Mirror Essentials did not refund an item they added to my order that I did not order but they send emails claiming they did refund and to call my bank. I used a cc and they have not received anything from mirror essentials. Internet

*Author of original report: Ripoff artists

*UPDATE Employee ..inside information: Mirror Essentials did not refund an item they added to my order that I did not order but they send emails claiming they did refund and to call my bank.

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I placed order for 2 items.  The email confirmation showed they added a third item.  I contact immediately and cancel order and want refund.  They refund the 2 items I oridingally ordered but not the $29.97 order they tacked on. for 2.5 weeks I keep getting run around via email, chat, phone claiming they refunded the 29.97 and to call my bank.  I called AMEX which I used and they have not received a credit in that amount from them though they got the original 2 that were refunded. the customer service reps says the only way they can contact the finance dept. is via email and they finance dept tells them it has been refunded and we go around and around and around.  Same dance.

how convenient you can only contact finance dept. by email but no phone number.  This is a scam!

This report was posted on Ripoff Report on 03/04/2018 05:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mirror-essentials/mirror-essentials-did-not-refund-an-item-they-added-to-my-order-that-i-did-not-order-but-t-1432447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Ripoff artists

AUTHOR: Allegra - (United States)

POSTED: Wednesday, March 07, 2018

 You have 50 emails already from me with the details on how you have not refunded my Amex card for an item you added to my order I did not want. Amex is now involved and will dispute the charge and get my money back that you lie that you refunded. Amex never received it as I told you 100 times. Mirror essentials are thieves, liars, ripoff artists.

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#1 UPDATE Employee ..inside information

Mirror Essentials did not refund an item they added to my order that I did not order but they send emails claiming they did refund and to call my bank.

AUTHOR: Mirror Essentials - (United States)

POSTED: Tuesday, March 06, 2018

Hello, Allegra (IN)!

We apologize for any errors committed concerning your order. We'd like to make sure that everything has been properly taken care of, kindly e-mail us with the necessary details for us to access your transaction record:

Order Number:
Complete Name:
E-mail Address:
Concern:

Please send it to support@mirroressentials.com and use "Ripoff Report #1432447" as the subject of your message so we can easily trace it. Thank you and have a great day!

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