Petsmart Hateful Inexperienced Groomers I wouldn't wish upon anyone Surprise Arizona

 I went once previously for a nail trim which is when they did the add on for the polish. I s/w management explaining I was not looking for a refund, just providing what happened and they agreed that the appropriate thing they should have done was clean her up and explain it was not possible. You don't just hand her back with cut nails and pink polish in her fur and Tail. I don't normally need them for grooming, but our mobile groomer recently passed away. I explained that it would  just be for nails normally but she played in irrigation water at our families farm and needed a bath.  I prefer doing that at home but we have company and I didn't want to take over the bathroom. The intake woman said she understood and she would be ready in a few hours.

I have left messages for a return call from management. Today I receibed an email from customer service--stating I would have a return call in a couple days. 

I am entitled to share my poor experience there and hopefully have answered any questions you have. She IS my baby and it is not unreasonable to ask that the actions/behavior/attitude of this one groomer in particular be looked at and addressed. I domy know what kind of person would waste their time posting and responding if they hadnt done their due diligence on their end but I can assure you I am not that person. 

 Okay just to make a point you seem to be totally missing.

You say it is your fault for not just turning around and walking away..yes but you did this MULTIPLE times.  If this is your "baby" and you want the best, then why do you keep taking her back there?

Either you don't care for your "baby" as much as you say, they are not as bad as you are trying to make them out to be, or you are just too lazy to find another place to go to.  Or perhaps a combination of all of those.

By the way when you did "reach out" to the management what did they say?

This "dog" is my baby.  I do not normally take her there and after the nailpolish issue, I knew I would not be agreeing to any of their add ones. .. 

Not one of the other issues was addressed by you. Do you think as part of a national company, it is acceptable to have a grooming facility act as if they don't want to be there and that the dogs are bothering them? There was nothing comforting about that place and my fault is that i did not turn around and walk away. I am not someone who is easily rattled and I do not throw complaints around with a light heart. I work with cancer patients and I know that people have bad days and act and say things that don't reflect who they normally are. 

My girl was not herself after that visit. Her choppy paws , behavior, actions of the groomer, and the $$ for such a bad experience resonated with me. I did reach out to PetsMart. I feel that re-education of what is appropriate would help their area and I don't want the bad experience going unnoticed. When you treat your pets like family members, you expect the same care and regard in your absence, right?

Why if your dog hates this place so much, it is so overpriced, and they don't do a good job.  Why do YOU keep going back?

This morning once I handed her over, the girl says "oh, I remember her from the nailpolish fiasco !" Which was well over 6 months ago... What does that tell you ?

- It says that for them to remember this specific "incident" over 6 months ago that things like what ever that incident was it doesn't happen that often and you are not telling the entire story.  

So what is the rest of the story?