PetSmart False Advertisement on Website regarding grooming prices for dogs Casa Grande Internet

On March 3,2015 I went to the website for Pet Smart.com to inquire about getting my 2 dogs groomed. One is a Bichon Frise and the other dog is a 10 pound mimiture poodle. The add on the website states that grooming starts at $19.00. I am looking at a Bichon dog in the picture. Hence, I have a Bichon dog. The price is $19.00. By the way, he is only 15 pounds!

I call the 520-426-1901 phone number and I get transferred to the operations call center. I ask if I need an appointment and I am told "No" walkings welcome. Says so even on their website!

I drive my two dogs to the store in Casa Grande,Arizona. Only to be told that the grooming department does not have any available appointments available until next Tuesday. Well there's another $20.00 in gasoline times 2 trips to get the same job done the first time.

The manager offers me a 25% discount off of the total bill of $69.00 for each dog when I was willing to pay for the $19.00 and the additional $26.00 for the pawdicure,see add below, a 50% discount. Even though the Pawdicure doesn't start until March 30,2015 the Casa Grande,Arizona store offers it at the 50% discounted price now.

Well, you don't have to be a rocket scientist to do basic math. $19.00 + $26.00=$45.00, not $68.00 for  each dog. Even with a 25%discount, its still a fraud.

Furthermore. Before arriving at the Casa Grande, Arizona Pet Smart store:

I called the salon and when they answered, I was quoted $7.00-$28.00 for a hair cut if I washed my dogs myself. However, After realizing that I was being ripped off by the store manager. I opted to wash my own two dogs and bring them in to the store for a basic sheep hair cut,  the simpleists hair cut for a dog, its like sheep shering,a basic hair cut. So simple even a blind man could do it. The manager of the grooming salon then quoted me $38.00 for each dog. What happened to $7.00-$28.00 as quoted on the phone?  I'm not asking for a French poodle hair cut on both of my dogs, just the simpliest hair cut available.

What a SCAM!!!

While this conversation was taking place, I noticed that a groomer was clipping a small dogs toe nails from the side, squeezing the toe nail together which could easily lead to cracking the toe nails all the way up into the curticle causing it to crack and bleed. The dog was screeming, only then did she revert to the grinder machine to trim back the poor dogs nails.

You only have to own dogs to know better than clip your own dogs toe nails sidways, let alone hear them scream when you try to cut toe nails the wrong way, pinching them sideways, where they can crack and bleed or get infected once cracked open!!! How sad that the unsuspecting owner would never bother to look at the toe nails clipped unless they began to bleed, from being cracked open at the groomers.

I came home and called the Pet Smart customer support number and ask for a manager! They took my complaint and stated that they would get back to  me in 3-5 business days. Yea!!!!! They really value, their customers!!! They expect me to wait around for 5 days for them to make things right! This "BS" and "FALSE ADVERTISEMENT" speaks volumes. They don't even value their customers enough to make things right the first time a complaint is filed.

So, Far I am out $30.00 in gas,ware-n-tare on my car, time out of my life, money out of muy pocket, and they have the nerve to tell me, I'll get around to you when I am d**n, good and ready! Amazing, they don't honor their own advertisement or even bother to call the store locations to see if any appointments are in fact: available before telling new customers to go ahead "Walkins are Welcome"

I rate their website "F" and their customer service at the Florence store  in Casa  Grande, Arizona an "F" rating! As far as I am concerned they should comp the entire deal, just for the false advertisment alone.

The Better Business Bureau needs to jank their bond license until they do right by their advertisment alone!!!

requirements apply.

STARTING AT

$19U.S. / $20CAN

Spring Top DogSM*

Add the freshness of spring to your pet’s groom.

Package includes:

• Premium shampoo & conditioner
• Teeth brushing
• Marshmallow cologne spritz
• Seasonal bandana & charm

 

*Availalbe with purchase of a puppy bath or groom. Offer valid 3/2/15 through 4/6/15 while supplies last. Pet age, health & vaccination requirements apply.

 

Save 50% $26 U.S. / $28 CAN reg. price

PAWdicure PLUS

A popular service to trim nails, clean ears & brush teeth.

Walk-in or add-on service includes:

• Nail trim & grind
• Ear cleaning & hair removal
• Teeth brushing & breath freshener
• Scented spritz enhanced w/vitamins
• Bandana or bow

 

*No appointment necessary. Valid 3/30/15 through 4/5/15. Pet age, health & vaccination requirements apply.

STARTING AT

 

Save 50% $26 U.S. / $28 CAN reg. price

PAWdicure PLUS

A popular service to trim nails, clean ears & brush teeth.

Walk-in or add-on service includes:

• Nail trim & grind
• Ear cleaning & hair removal
• Teeth brushing & breath freshener
• Scented spritz enhanced w/vitamins
• Bandana or bow

 

*No appointment necessary. Valid 3/30/15 through 4/5/15. Pet age, health & vaccination requirements apply.

 

 

Save 50% $26 U.S. / $28 CAN reg. price

PAWdicure PLUS

A popular service to trim nails, clean ears & brush teeth.

Walk-in or add-on service includes:

• Nail trim & grind
• Ear cleaning & hair removal
• Teeth brushing & breath freshener
• Scented spritz enhanced w/vitamins
• Bandana or bow

 

*No appointment necessary. Valid 3/30/15 through 4/5/15. Pet age, health & vaccination requirements apply.