Report: #1375042

Complaint Review: Petsmart

  • Submitted: Wed, May 24, 2017
  • Updated: Wed, May 24, 2017
  • Reported By: Stafford — Chicago Illinois USA
  • Petsmart


Petsmart Petsmart online credit card scam!!! Phoenix Arizonia

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This company "Petsmart" is an online credit card "SCAM". Do not purchase anything online using a credit card. April 23, 2017 I got a email from Petsmart stating that I would get free shipping and 10% off all orders over $49. Excellent...I purchased a order totaling to $53. Today May 23, 2017 my checking account stated that I had a pending withdrawal of $75.77 and about to send my account into overdraft. I am very upset. I called the Phoenix Arizona Office and complained about this issue. Come to find out they had already took another $63 out my account May 9, 2017. I ask the representative what happen to the package from May 9, 2017 that I never ordered or  received? She stated that the package had been lost. Strange and suspicious. So happen that the package I never ordered got lost in the mail. So they never refunded me because they say the package never came back. (WOW). Now for this $75.77....the rep told me that the tracking number says this package will be delivered today., and if I want a instant refund...take the package to a local Petsmart store. Another package that I never ordered. Carry a box to my car, drive 7 miles to Petsmart, stand in line until its my turn. Wait while they go over each item. Write out a refund slip. Drive 7 miles back home. And get no compensation for trying to get money back that I never authorized to be taken in the first place. When companines began doing things like this its a sign of going out of business. Trust me...this is flagrant and willful. Blockbuster did this to me years ago. Charged me $50 from my credit card for movies I had already returned. A year later they were out of business. Finally,if I had not caught the $75.77 this morning they would have done the same thing over and over again. Do not give these people your credit card information, bank information. If you have, I suggest you look into your account thoroughly. This is illegal and its also a scam. Thank you for reading. have a great day!!!

This report was posted on Ripoff Report on 05/24/2017 05:44 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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