Thrive Market Thrive Market should be called Thief Market Internet

This same thing happened to me and I'm upset about it.  Here's a really simple fix.  When someone cancels their membership... just cancel it.  Don't send an e-mail offering them a cheaper plan that goes into effect when no immediate reply is made.  This is extremely manipulative and not done in good faith. Having to e-mail agian to cancel is ridiculous. 

Better yet just don't have the yearly membership.  Your prices aren't that good IMO, and it only became competittive with the 15% intro discount.  Other than that I can get enough stuff at wall mart these days without thrive market.  Without the membership fee I'd probably consider shopping there again once I get the bad taste of this transaction out of my mind.  Can't believe you'd resort to this.

The thing is, no one should have to tell this company twice that they want to cancel. When you cancel your membership, this company should not change your status as if you have agreed to a half-priced membership. When you cancel it means you want to end the membership. Not pay half price.

They received this customers first email telling them that they want to cancel the membership, and yet they didn't. It is most certainly not the customer's fault if Thrive Market did not receive another email telling them that the customer wants to cancel.

If thrive Market is saying that they never received an email cancelling that second offer, it should have never been set into motion, because the customer did not agree. The customer said they wanted to cancel. If that is all that thrive Market received from the customer then that is what should have been done.

In no way at all is this the customer's fault. This is one hundred percent Thrive Market's fault.

If we were to steal from this company, we would go to jail. Wouldn't we?

I did reply to the original retention email from the 13th. I don't know why it did not go through, maybe it was an issue with gmail. I will attach a screenshot to this reply if I can. My question is when you received my 2nd reply, on the 19th, asking if it had been cancelled yet...why was there no response? No communication at all. From my end, it looked like I was being ignored. How difficult could it have been to have someone reply to say that had not been cancelled yet, but someone would take care of it right then? So no response to 2 of my emails, account was not cancelled, and then I was charged...surely you can understand why I'm so angry. I did receive a refund and hopefully my account is closed for good. I have unsubscribed from your marketing emails, and I don't want to have anything to do with your company again. Thanks.