Complaint Review: Thrive Market - Internet
Thrive Market Thrive Market should be called Thief Market Internet
*Consumer Suggestion: Don't opt-in into a plan without customers express permission
*Consumer Comment: Customers should not have to cancel twice!
*Author of original report: Why was there no communication?
*UPDATE Employee: Your Thrive Market Membership Charge
I signed up for a free 30 day trial to Thrive Market. Before my 30 day trial ended, I used the cancel account form on Thrive's website to cancel my account. This was on August 13th, 2015.
August 13th - I received an email from Thrive, it was a customer retention type email, they were trying to convince me to not cancel my account. They offered to cut the membership cost in half to $29.95 per year. I replied to the email to decline and stated that I would like for my account to be cancelled.
August 17th - I received an automated email that stated my free trial was about to expire.
August 19th - I replied to the August 13th retention email a 2nd time, I asked if my account had been cancelled, and stated again that I would like for it to be cancelled.
August 21st - I received an automated email with the subject line of "We haven't gotten back to you yet, but we're on it!". It was an email stating that it was taking longer than usual to get back to me.
August 22nd - I received an email to say that they were not able to charge my debit card for the cost of the membership (the membership that I have now requested twice to be cancelled). (This is a prepaid debit card that I usually only keep a few dollars on, specifically for signing up for "free" trials" and the like.)
August 26th - I received a 2nd email stating that they were unable to charge my card for the membership (the membership that I have now requested be cancelled 3 times.)
September 2nd - I've completely forgotten about this because it has been so long since the last email. I added money to my prepaid debit card for an Amazon purchase and a bill that needed to be paid.
September 3rd - At 4:57 A.M. I receive an email saying "Thanks For Joining Thrive Market!" They have stolen money ($29.95) from my debit card to enroll me in their membership that I do not want to be a member of, that I have requested to be cancelled 3 times over the last 3 weeks. My Amazon purchase payment was declined, as was the payment for the bill that I needed to pay.
Thrive is a shady company that refuses to cancel my membership and has now stolen money from my account. Do not sign up for their free trials, do not sign uo for a membership at all. Cancelling is apparently impossible, they will ignore your requests and take money from you the first chance they get.
This report was posted on Ripoff Report on 09/03/2015 12:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/thrive-market/internet/thrive-market-thrive-market-should-be-called-thief-market-internet-1252720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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