Time Warner Cable Promised $300 gift card for not canceling service never sent. New York New York

We tried to cancel our Time Warner Service to switch to a rival company that was offering a package $30 a month cheaper and a $300 gift card for signing up. Time Warner offered to match the competition and reduced our bill by $30 and promised to sent a $300 gift card. We are still waiting for the gift card to arrive since December. We have contacted Time Warner on multiple occasions and they have agreed that the card should be despatched. Our last contact to them yesterday by web chat to enquire about the missing card produced a statement that we were not entitled to the card. Upon explaining that he is contradicting numerous people he said that he was crediting our account by just $75 Which we put refused in writing.

Has anyone had the same issue so that we can look at the possibility for launching a class action law suit.