Verizon No service Greeley Nationwide

I can't believe I been through with verizon in the last 2 weeks I couldn't make calls or receive calls I spent at least 10 to 12 hours on the phone with verizon a different times talking to different export I was told it was my phone and I was told it was a power and my phone bennett hour are you going to the verizon store and I said my phone was fine I lost all my clients files on my phone because they had me do a factory reset on my phone they tried to tell me that I needed to buy a unit for 250 dollars to get better service at my house finally the text support told me yesterday that they did change towers in our area and that's why I'm not getting service so they're going to send me a free unit I believe that I'm on it unlimited data plan and verizon doesn't wanna stay on that anymore so they're making it difficult for us to get service with them fresno try to beat you down with your text port confuse you and where you out for you give up and just buy another phone don't give up if they change their towers that's not our fault we should have to pay for extra quipment to get their service