YP Advertising, Yellowpages False Claims, No Followup, Refusal to Cancel, Continued Collection despite Cancellation

 YP has been an absolute nightmare. After losing my main source of income and relying solely on my home business, I received a call offering marketing that promised to increase my business traffic with no risk. If I did not see results OR if I was unhappy with service I was allowed to cancel with no penalty. After the initial setup payment, If I chose to cancel, I would be under no further contractual obligation to pay. I canceled my program, my business shut down, I was evicted, and I moved away from the city.

 Not long after, I received a call for payment. I informed the representative that I had made all payments due, that I had canceled the service, and the business was gone. They said they needed the request to be emailed to them in writing prior to May 15th. I sent them this item on January 5th. A month later I received another collection call, and I was once again asked to cancel in writing, which I did AGAIN, on February 8th.

 A month later I received another call for payment. I once again told the representative that the payment due was an error, that no money was owed, that the business had shut down, and that I had canceled my service 3 times with other representatives, after which I never received follow up information, I never received confirmation, only new representatives attempting to collect a debt not owed and none ever has knowledge of previous conversations and interactions with the company.

 I then began receiving calls from a collections agency. Every time I explained in detail the situation, they promised they would listen to the recorded phone calls, and respond with findings. Noone ever pulls the calls, noone ever responds, and if there are any "findings" they do not notate them for the next representative to be aware of before they call.

 Today I received yet another call. I told the woman the whole story. She interrupted me several times, kept accusingly telling me what I had agreed to, but had no knowledge of previous representatives supposedly pulling the call. She was so insistant on being accusatory and rude, so positive on what I had agreed to, yet she never listened to the VERBAL agreement with her own ears. There has STILL been no written communication, no invoices, no NOTHING. I just keep getting collection calls where the caller REFUSES to pull up the recorded verbal agreement for service, and this most recent representative did not know such a recording existed. There is certainly no WRITTEN record of an agreement with this company so if they have no record of the verbal recording, than there is no contract anyway.

 I am absolutely red with anger at how poorly this has been handled, the moment they had their initial payment, they dropped all attempts to be friendly. They will not help with the account, they do not set it up the way you'd like, they are rude, accusatory, and blatently in the wrong. Instead of admiting the error and resolving the account, they just hang up and send a new billing rep. This has got to stop, they should be sued and if it were up to me someone would have jail time. This is sheer harrassment.