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Report: #1360967

Complaint Review: YP Advertising - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Judy A — DEERFIELD BEACH Florida USA
  • Author Not Confirmed What's this?
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  • YP Advertising Nationwide USA

YP Advertising Total Deception Nationwide

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I have used YP advertising for 10+ years for my company, each year going through a nightmare of sales tricks and being subjected to charges for items I did not approve.  Their policy is to "auto renew" the contract which they claim notice is mailed prior to the renewal date.  In 10 years I never received any notice in the mail.  I contacted YP myself prior to the renewal dates for my products to insure only what I wanted to renew would renew, sometimes even adding products.  I specifically noted on each contract "do not auto renew without written or verbal permission" with my name, signing and initialling the document.  In November I sold my business.  In October I contacted YP to be sure nothing was going to auto renew and to provide alternative contact information.  At that time, I was told that some of my products had automatically renewed.  After lengthy discussion and proof of the signed contracts indicating no auto renewal, and their inability to produce a signed contract for the renewal period, $400+ in credits were issued including for internet advertizing that I had declined and had added to my account anyway.  I was told the final bill would be $54.35 through January 17 and once they verified that the phone had been disconnected, all billing would discontinue and the account would be closed.  I have received a bill in February for $194.60 and am now told I owe $339 for "renewal" advertizing.  Once again I have had to call them (India) and once again have had to provide copies of my signed contracts with the "do not auto renew" on them.  They insist that my advertizing was only cancelled for 2017 because I didn't notify them in advance of the autorenewals.  This is ridiculous.  I have friends who have been sent to collection and are continuously harrassed for advertizing they did not approve, which is why I had been so careful.  If you are going to use YP be sure not to "auto renew" and be sure to keep track of when your products are scheduled for auto renew - they never all renew at the same time, another trick they have.  What a rip off.

This report was posted on Ripoff Report on 03/10/2017 10:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/yp-advertising/nationwide/yp-advertising-total-deception-nationwide-1360967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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