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Report: #1505175

Complaint Review: Applebee's - Glendale CA

  • Submitted:
  • Updated:
  • Reported By: NL — San Francisco CA United States
  • Applebee's Legal Department, 450 N. Brand Blvd., 7th Floor Glendale, CA United States

Applebee's owned by Dine Brands Global / Dine Brands / currently appears to be same company that owns IHOP / International House of Pancakes / Dine Brands Global, Inc., Applebee's Restaurants LLC, or IHOP Restaurants LLC Egift card represents it can be used online but payment page won't allow it to pay part of order and remainder by credit card Glendale CA

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And when you try to work the problem out at the restaurant itself, managers goose step the company line that they cannot give you partial credit from your egift card because it can only be redeemed when you DON'T pay anything online with credit card...  But then the site is not clear as to whether your order went through or not.  And on the egift card itse it says "This gift card is usable up to balance only to purchase goods or services at any Applebee's Neighborhood Grill + Bar (R) in the U.S. and Canada or through applebees.com.  ... in bold print it says: PLEASE TREAT THIS EGIFT CARD LIKE CASH AND SAFEGUARD IT ACCORDINGLY  --->  in fact it's not honored at the restaurant if you request it to be honored.  

Fwiw - they issued the egift card to make up for an earlier event where their delivery service shortchanged the order...  So this is now 2x in a row...  Too bad they get so much right but the website is so wrong.  Not worth the hassle when their are easier options like the Daily Habit and/or non-franchise local restaurants willing to provide real service instead of fake egift cards.

This report was posted on Ripoff Report on 02/17/2021 12:20 AM and is a permanent record located here: https://www.ripoffreport.com/report/applebees/glendale-ca-owned-dine-brands-1505175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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