Brightstar Apple Giveback Abbti gave a false offer for a trade-in of a used device. Libertyville, Illinois

I purchased a new iPad to upgrade to new features not available on the one I had. Since my old one was still in good working order, Apple referred me to Brightstar as a trade-in company.

After getting an online appraisal of a $70 trade-in value, I followed the steps for removing all contents from the old iPad and shippped it as instructed to the company. It still was in good working order at this time but was just a duplicate device taking up space in my home.

On receiving it, Brightstar informed me that the value had changed from $70 to 0, with no explanation of the reason for the ridiculous change in value. They asked me to choose whether I accept or reject the new estimate, saying a rejection would generate a return of the item to me.