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Report: #1509293

Complaint Review: Carmax - Richmond VA

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  • Carmax 12800 Tuckahoe Creek Pkwy Richmond, VA United States

Carmax This company needs to be investigated for fraudulent business Richmond VA

*Consumer Comment: FORGET THE BBB

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I sold my car to Carmax back on April 28th. I instructed them to send the payment to Hyundai Financial and instead they sent to Hyundai Leasing. So according to Hyundai my car was never paid off. Took over 2 months for carmax to fix this and now I am having a dmv issue as they did not transfer title correctly. I tried numeri=ous times to reach carmax management which is non-existant.

I finally found the CEOs email address and emailed him and he had 2 people handle this which was a complete failure. Do not use this company. Shame on Bill Nash and the management of Carmax. Will also be filing reports with SEC, Dept of Consumer Affairs, BBB and other agencies as this company is a disaster. 

This report was posted on Ripoff Report on 06/22/2021 01:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Irv - (United States)

POSTED: Friday, July 02, 2021

 The BBB is NOT any kind of "agency”. The BBB is NOT part of ANY government or law enforcement body. The BBB cannot force ANY business to do anything. They call themselves "the bureau” in order to DECEIVE! The ONLY purpose of the BBB is to SELL their PHONY ratings and accreditation to ANY business which wants to buy one. The BBB is a con-game. They are NOT your friend and they have ZERO power to do anything.

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