City Furniture Not standing by their PRODUCT Miami Beach Florida

I purchase this sofa in Oct 2019, in washed it in April 2020 on delicate cycle for 15mins as I retrieve it from the washer I notice *** it the fabric here it starting falling apart not one hole but 5 holes. I called City Furniture 3 times and each time was told that it was on backorder due to COVID-19 and when available they would ship it to me. So, today Nov 29, 2020 at 8:45am someone from City Furniture calls and informs me that I will not be getting a replacement slipcover and that I can purchase a replacement from them.

I'm appalled and horrified that I been lead on to believe that I would be receiving a replacement slipcover for my Bree sofa. I feel, bad that the salesperson that sold me the sofa will not get the commission on the dining room and guest bedroom set I planned on ordering after Christmas. When I called the Customer Service so I can call the manufacturer about a replacement, guess what the manufacturer is Kevin Charles which is made by CITY FURNITURE.

I'M SO DISGUSTED WITH THESE COMPANIES CHEATING CUSTOMERS WITH POOR PRODUCTS AND NOT SHOWING GOOD FAITH BEHIND THEIR PRODUCTS AND NOT FOLLOWING THROUGH WHEN THEY SAID THEY WOULD REPLACE MY SLIPCOVER.