Complaint Review: Value City Furniture - East Brunswick New Jersey
Value City Furniture Natalie Steven Arun Sharma They knowingly lied about their 5 Year Protection Plan East Brunswick New Jersey
I was assured by the sales person that the Rect table w/marble inlay would be protected by their 5 Year Protection Plan if I purchased it, which I did. Then, 3 years later when a ceiling fan fell down on the table and cracked one of the tiles, I called to let the know that it needed to be fixed and I was told by Natalie, Manager of Value City Furniture that I should read the last page of the "5 Year No Worry" Service Agreement which states: "Marble surfaces" are not covered under this policy."
When I told her I was assured by their sales person that it was covered, she again, referred me to the last page of the Agreement. I consider this to be "fraudulent" and was given incorrect information at the time of the sale just so I would purchase the Protection Plan. I was told only the "wood" damage would be fixed. What good is that, I'll still have a defective dining room table with the tile cracked???
I want the Public to know, not to purchase Value City Furniture's Protection Plan without getting specific details in writing first as to what piece of furniture would be covered first! I have been duped and I want Justice.
This report was posted on Ripoff Report on 05/10/2018 11:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/value-city-furniture/east-brunswick-new-jersey-08816/value-city-furniture-nataliestevenarun-sharma-they-knowingly-lied-about-their-5-year-pr-1442296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.