Complaint Review: Value City Furniture - Green Brook New Jersey
Value City Furniture HOWARD KOREN PROPERTY DAMAGE Green Brook New Jersey
On December 7th I made a purchase to Value City Furniture of $747.93 for a two piece sectional couch. My delivery was supposed to be made on December 15th 2014 in afternoon delivery if I recall correctly the delivery was supposed to be between 12-5. I received a call from their delivery service on the 13th around 4:30 – 5:00 PM letting me know that the truck broke down in the morning and that my delivery will arrive late approximately about an hour late. I then received a call from the driver around 7:00 PM letting me know that they are about 10 minutes away from my house. Once they arrived, I noticed it was two teenage kids and an older guy, as one was holding the door open I was looking through the living room window with my fiancé and noticed that as the two gentlemen were approaching my door the couch dropped into the outside ground leaving one side of the couch with scratches which we confirmed and went over it once the couch was inside of the living room since it wasn’t a major drop we didn’t know what was damage if anything was damaged at all. When the second piece of the sectional couch was being carried into my home I noticed that they delivery men were having issues getting the piece of the couch into my apartment. We noticed as it entered the second door of my apartment (first door the entrance for two apartments mine is the first door on the right which is 1st floor and neighbor 2nd floor on top) the right side of the entrance door was so tight that it damaged the second piece as well. At that moment I was very upset and informed the driver that I don’t want the couch because both of them are clearly damaged. We went over the couch both pieces and I told him that I don’t want the couch if is going to be damaged. His words were that he will contact his boss explaining the situation and they will be able to make another delivery and swap the damage couch with a good couch. I told him to take the couch because I did not want to keep a damage couch, he then told me that it was a struggle to get the couch inside the apartment and since he is running late and has other stops after me he couldn’t take it back that day, however he assured me that Monday the 15th I will get a call from customer service scheduling another delivery appointment, I asked him why we couldn’t call the store since they are open and he explained to me that customer service is different service than the store and they only open weekdays. I asked him if in the paperwork he can write the damages which we did, that Monday the 15th I waited until 2:00 PM which is after my lunch to see if I got a call from any customer service. I didn’t! I called the store and spoke to Loreina (don’t know how to spell her name) which she transferred me to customer services I explained the issue and they informed me that they have to first talk to the driver and get paperwork to schedule a delivery and they will call me that week to schedule a delivery time. I waited until Friday and I did not receive any call, Saturday I went to the store with my fiancé and spoke to Jim (our sales guy) explaining to him the issue and letting him know that we did not receive any call and it was already Saturday a week after my original delivery. He told me he will call the manager in customer service and make sure they call me Monday because they are closed weekends; he assured me that he will be taking care of it, which I have to admit he was the only one that was trying to help us. Monday came I did not receive a call so I called Jim again and he told me he called them and they were supposed to call me he told me he will call them and have them call me to solve the issue. I got a call not even an hour later asking me about what happened I explained the situation and the guy told me that once he gets paperwork he will call me to schedule an appoint and I refused to wait for a call back I was supposed to receive a call back a week ago so I told him I will wait on the phone until he reviews the paperwork because the driver clearly told me that he will let his boss know the issue and by Monday he will have all paperwork. He came back on the phone and told me that he read the paperwork and that since the store in Green brook did not have any more of the sectionals in stock to get it there from the warehouse it will be 3-5 days and once the store receives the couch they will call me for delivery. One week passed no call, at the end of the second week I called the store and spoke to Bob (the manager) explaining the issue at that time it was already 4 weeks after delivery date he assure me that he will take care of it and that he will make sure I get this solved that day, I than get a call from customer service letting me know that the store will have my sectionals the next day and they will call me for delivery times the next day. I get a call from him telling me that as they were loading the truck they noticed that the sectional was damaged and they did not want to deliver another damaged sectional so they will have to get another couch to be delivered to my house. Week 5 I didn’t get any call I waited until Monday week 6 to call and find out what is happening I spoke to Jessica explained to her the issue and told her I needed to speak to the manager Bob, she told me that he got transferred to another store and is no longer there I asked to speak to someone else that can help me solve this issue and told her if I don’t have an answer by today I will call my bank an cancel payment since I don’t have the product I was promised and no one is doing anything to help me the issue at this time occurred over a month ago! I was very upset and I got a call from the delivery people giving a date. Since by this time I called out of work already I asked my fiancé to wait for the delivery. The delivery guy said that he didn’t want to try to get the couch in because he thinks it will damage the couch and he doesn’t feel comfortable, my fiancé told him to take the damage couch since we don’t want a damage couch into our new apartment his response was that he doesn’t have enough room in the car and they have a separate truck for pick ups. I was furious that it took over a month to get this other delivery and now they tell me the couch is too big, I spoke to Howard at customer service and he didn’t understand why the guy didn’t try so he told me he will assigned someone else to delivery it or I can get another couch or get credit. I went to the store to look at couches and didn’t see any I like I told the new manager Pat about the issue and that I want credit because is over a month that I had to have the couch I paid for I didn’t pay for anything damage and it wasn’t my fault the delivery guy was running late and no one called me to solve the issue it took over 5 weeks! Pat and Jim were both at the store that Saturday and told me that I will get a call from the credit lady on Monday so she can provide some type of paperwork to know I’m returning the couch and will get credit due to being damage and inconvenience. Friday, February 30th 2015 came and I got no call from anyone again! I called Jim telling him that this is unacceptable I need them to pick up couch and give me credit asap! He said it will take about a week or two for them to receive the couch and then about a week to credit my debit. I think this is insane I did not get what I paid for and is been 8 weeks! I want to stop payment because this people did not provide what I purchased. I told Jim I will call my bank to cancel payment and he said he will have a delivery pick up Wednesday. When Wednesday arrived I couldn’t be there so my fiancé was there when delivery men arrived. I got a call from My fiancé at 4:15 PM telling me that the drivers said that in order for them not to damage the couch any farther that they might create property damage unless I call the building management to help I said that I can’t call them because they only come on the same day if is an emergency and if I schedule an appointment it will be another week. I called Value City and spoke to Jim telling him that the driver wanted to reschedule and I was not able to have my fiancé or I not go to work again over this. The time frame they give is 5 hours open window. I got a call from customer service telling me not to worry that they will take the couch out today that I didn’t have to take another day off. As they were taking the couch out of the living room there is a wall by the door that they let the couch too far out that it made a circle hole (I have pictures). When they put the door back in I they must have put it back in wrong the door was locked shut. My fiancé picked me up at 5:30 PM the same day from work I arrived home at 5:48 PM and as I open my door I noticed it was hard to open not like the usual as the door opened the frame cracked and door came apart. I also have pictures. I called the customer service to tell them that my main door is broken, I wasn’t to concern about the whole on the wall as much as my safety. The drivers came back tried to fix it and broke the frame more because it wasn’t fixable however they did put my door together. They told me that they will report it and someone will contact me. I called Thursday because again is the main door of my entrance, I spoke to Howard which is not a pleasant helper, I explained to him the issues since I been having issues with them, he never called me back that day. Friday morning I contacted him three times and told him I will report this if he doesn’t discuss this with me. He told me that he reviewed it and it looks like I kicked the door that that’s what it looks like because the driver left and the door wasn’t broken. I explained to him what happened, and why would I kick my door in and cause damage to my property? What a coincidence it happened not even an hour after the delivery guy left. He said his not paying anything because his driver wants there when it happened. I asked him to speak to the driver because he came back to help fix the door, I asked him why did they take the door off after I said that I will not contact management to come this is a building I’m the renter he said he tried to help since the issue I been having has been going on for over a month. Howard is a bad manager, I need to get this fixed and paid for! Howard is the worst manager EVER after hearing the recording of the driver saying we are not responsible for the damages he said that’s not what he meant I took it wrong when the recording clearly hears him. They damage my property and did not refund me anything. DO NOT GO THERE IS A WASTE OF MONEY AND THERE CUSTOMER SERVICE WITH THE DELIVERY SUCKS!!!!! THEY NEED TO BE OUT OF BUSINESSSSS
This report was posted on Ripoff Report on 02/06/2015 01:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/value-city-furniture/green-brook-new-jersey-08812/value-city-furniture-howard-koren-property-damage-green-brook-new-jersey-1207244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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