X  |  CLOSE
Report: #1481015

Complaint Review: Direct TV - Illinois - National

  • Submitted:
  • Updated:
  • Reported By: Jim — Camrgo Illinois United States
  • Direct TV Illinois - National United States

Direct TV AT&T Without notice, they back dated my billing date from April 9 to March 30. Illinois - National

*Author of original report: Wrong, Robert

*Consumer Comment: Confusion

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

When I received my bill for Mar-April, my billing date that should have been April 9, was moved back to March 30th with no notice. I repeatedly contacted them asking them what was going on, and I was not going to make two payments in the same month. I was told repeatedly that this was fixed, and it was not. I finally filed a BBB report. Meanwhile, I payed my bill every momth by the ninth. The bills became increasingly hard to understand. Finally in June someone called from President's office saying it was resolved, but no one knew why it was changed,. Whatever. I was waiting to receive my July bill to see it it was. My due date moved to the 19 of July, which whatever is fine, it is supposed to be the 9th.. However; It said I owed 171.00 instead of 107.00. I called regular customer service - they supposedly had history. When it was looked over, they basically told me that the 64.28 was because I did not pay for one month, which was not true, and my BBB case was thrown out and my billing date had changed due to some Illinois law, which I had never heard anything about - but the Rep did not elaborate. I argued that I do not owe anything past due..went on and on. Finally, I hung up, and scheduled "past due' payments. Done with this company. As soon as my contract is out, going with Dish or some other company.. They lie and tell a different story each time you call. DONE DONE DONE

This report was posted on Ripoff Report on 06/26/2019 06:37 AM and is a permanent record located here: https://www.ripoffreport.com/report/direct-tv/illinois-national-att-notice-1481015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Wrong, Robert

AUTHOR: Jim - (United States)

POSTED: Wednesday, June 26, 2019

 They did not move up my due date up, they moved it back. I lost nine days in the billing cycle. They did not move it up from April 9 to 30, it went from April 9 to March 30. I know what I am talking about.

Respond to this report!

#1 Consumer Comment

Confusion

AUTHOR: Robert - (United States)

POSTED: Wednesday, June 26, 2019

You seem to be confusing "Billing Date" with "Due Date".  Based on your narrative they changed your "Due Date" from the 9th to the 30th.

Now, the question is what did the charges for the new "Due Date" include. The answer to that would be for you to look at the actual statements for those periods.

If you did I would bet you would find the following. You do normally pay approx $107/month, in a "full" month. They moved up your Due Date making one month now shorter. As a result they prorated the amount you normaly pay.

Again by your narrative you normally pay approx $107/month. Removing the days due to the shorter period that does come out to about the $65. So it does appear with you disputing it you never did pay that period, and so they are 100% right in requesting payment now.

The only way you can show otherwise is if you get your statements and proof of payment for the last few months(before the change) and prove that you have paid for every day and their are no gaps. But I have a feeling when you do this the hole created by you  disputing it will become quite clear to you.

Good Luck

Respond to this report!