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Report: #1501458

Complaint Review: Direct TV -

  • Submitted:
  • Updated:
  • Reported By: Dave — Phoenix United States
  • Direct TV United States

Direct TV AT & T Early Cancellation Fees

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Well shame on me!  In August of 2020, I contacted Century Link to bundle internet & Direct TV.  I had a new agent that was helpful but didn't really know her job & how to set up a new account.  It's been a problematic issue from the start with seperat internet & Direct TV accounts at first, then autopay not going through & multiple late charges being applied & a few Direct TV service interuptions.  Today I had my fill of issues and contacted Century Link to cancel, no problem on their end.  However when I contacted Direct TV, the agent informed me that I had agreed to a 2 YEAR CONTRACT! 

Needless to say I wasn't aware of that when we did get service because we've been planning a move in about 6 months.  The Direct TV agent said we had an agreement & the $480 early out charge was valid, they would not waive the amount for customer dissatisfaction. 

Buyer beware, Direct TV is not a customer friendly corporation.  My wife gets frustrated & doesn't like the Direct TV system or having to have another remote control.  It won't integrrate into our all-in-one remote either. Also know that with thunderstorms Direct TV will also not work.  They probably have a carve out for that too in their legalize.

Do yourself a big favor, heed my warning & go to another provider for satellite TV service!   

This report was posted on Ripoff Report on 10/30/2020 12:50 PM and is a permanent record located here: https://www.ripoffreport.com/report/direct-tv/t-early-cancellation-fees-1501458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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