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Report: #1513136

Complaint Review: Ebay -

  • Submitted:
  • Updated:
  • Reported By: Alexandra — United States
  • Author Confirmed What's this?
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  • Ebay United States

Ebay Refusal to Help with Fraudulent Activity

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Oct 3, 2021: I initiate a purchase on ebay and receive an error message stating that my account is suspended for violating ebay's community policies. I am immediately alarmed, because I didn't receive any communication from ebay regarding fraudulent activity, and worry for my personal/payment information being compromised. I change my account password and begin attempting to contact ebay. Live chat is repeatedly unavailable, so I send an email asking for help in this matter, which goes unanswered.

Oct 26, 2021: I finally get in touch with live agents via ebay's online chat. The first one gives me the runaround and manages to get my account changed from "suspended" to "blocked", so I ask for a supervisor next. The supervisor informs me that I am not entitled to information regarding the suspension of my account, and that I cannot appeal the decision, and continuously tries to get rid of me. This goes nowhere, so I thank the agent for their time and end the chat, then submit feedback about my experience.

This report was posted on Ripoff Report on 10/26/2021 09:15 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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