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Report: #1531953

Complaint Review: eBay - San Jose CA

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  • Reported By: A — CA United States
  • Author Confirmed What's this?
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  • eBay 2025 Hamilton Avenue San Jose, CA United States

eBay Fraudulently Suspended Account San Jose CA

*Author of original report: Update

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On Feb. 19th I purchased a computer battery on eBay. The transaction was easy, the item was delivered by the seller, all was well, I even wrote a good review for the seller. Seller was paid in advance and my account was over 20 years old with several good reports as a buyer. Sometime near Mar 20th, I discovered that AT&T had leaked all of my personal, financial & private information to hackers so I began the task of updating all my accounts with a newly created email & new passwords. I went on eBay on the 26th & updated my account with a new password & email. A day after, I received an email from eBay that my account had been permanently suspended with no explanation as to why. I went onto the link to try to reactivate my account, after a few entries in responding to questions on the site, I was sent to a page to contact support, I checked the link to have someone from eBay contact me. The agent advised that my main account was set up as a guest user account, & a new account was set up as a main account with the new password & email. I said that was impossible, we went back & forth with her sending me emails with links to get back into my account, she said she had access to it so I should be able to get in with the links she was emailing. We tried 4 different browsers & nothing. I called back later & another agent said she could set up my account again, asked me security questions that were not in accordance with my credit history so I was told to call back in 24 hours. I called back a few days later. The gentleman I spoke with said that my account was not able to be retrieved because of suspicious activity on my account & if I tried to set up a new account, that one would also be closed!! I explained the hacking situation & he stated it was due to activity on March 26th. I told him the only activity at that time was my changing my password & email address, nothing more. He said he can't tell me why, that information is not given out. I would like my account reinstated as I have not breached my agreement with eBay nor have I committed any illegal activities.

This report was posted on Ripoff Report on 03/31/2024 02:31 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report


AUTHOR: A - (United States)

POSTED: Saturday, April 13, 2024

I filed a complaint about my situation with the BBB and I sent a letter to the corporate offices of eBay. I don't know which one worked, but someone reviewed the activity on my account and saw nothing "wrong" was done so my account was reinstated. Hope this update helps someone else.

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