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Report: #1481272

Complaint Review: EXPEDIA - NE Bellevue Washington

  • Submitted:
  • Updated:
  • Reported By: Vernon — Bronx United States
  • Author Confirmed What's this?
  • Why?
  • EXPEDIA HQ 333 108th Avenue NE Bellevue, Washington United States

EXPEDIA Charged My Credit Card Additional Fee After The Fact As A Result Of Their Own Platform Error NE Bellevue Washington

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On April 7th, 2019 I booked on the Expedia website airline tickets for six people, 4 adults and two children ages 5 and 1 years old leaving from LGA to Bush airport, Texas. Also booked at the same time was a car rental a Van from Enterprise Rent A Car. I entered my credit card and received a confirmation Email from Expedia for $1,396.43.

Now on May 8th I went online to view my credit card statement and notice there was an additional $583.20 added onto my credit card statement by Expedia. I then immediately went onto the Expedia website and saw the same statement for the same amount charged of $1,396.43. When contacted by an Expedia service representative Lisa Radford, she mentioned my new total was $1,979.63.

The rationale their platform failed to price and charge for the children even though everyone had received a seating assignment by the airline carrier. As I disputed this charge stating I'm not responsible for their system error, they threatened to cancel our trip if we don't pay the full amount. 

Both the Carrier and the Rental Car Company have confirm we are still in their system and have confirm seat assignments for our travel on July 5th returning on July 8th. 

I have proof of the orginal confirmation Email from April 7th and the print out on May 8th reflecting the price of $1,396.43. Now everything has been changed to $1,979.63. Never once did I received a message or notification that there was a price change or error detected. Expedia just charged the credit card for $583.20.

Capital One has subsequently cancelled the additional charge of $583.20 but Expedia is still stating they will cancel trip if not paid. This has been a very stressful experience and not sure what recourse is available to us.

Vern

a.k.a.  GranPaPa

 

This report was posted on Ripoff Report on 07/01/2019 10:20 AM and is a permanent record located here: https://www.ripoffreport.com/report/expedia/ne-bellevue-washington-credit-1481272. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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