Report: #1510901

Complaint Review: expedia - Seattle WA

  • Submitted:
  • Updated:
  • Reported By: 2roosters — United States
  • Author Not Confirmed What's this?
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  • expedia 111 Expedia Group Way West Seattle, WA United States

expedia Expedia LIES and did not issue Refund Seattle WA

*Consumer Comment: Book It Yourself

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We needed to cut our stay at Residence Inn one night short due to a family member getting sick.

The manager on duty approved the early cancelation, as they didn't want to put the other hotel guests at risk during this time of COVID. We unfortunately booked through Expedia (never again!), and were told that Expedia needed to contact the hotel to confirm they approved the cancelation and refund. So we gave them the contact info and number for the manager on duty.

We come to find that Expedia never spoke to this manager on duty!

Expedia LIED - saying that Residence Inn didn't approve the refund. We informed Residence Inn 2 days prior to checking out, and they said they had no problem refunding our last night!

Expedia would rather an ill person stay in the hotel, PUTTING THE PUBLIC AT RISK, rather than having them check out early?? We will be booking with hotels directly now, as we realized we don't typically save any money - we LOSE money going through expedia and they make it such a hassle for any changes. 

This report was posted on Ripoff Report on 08/11/2021 07:10 PM and is a permanent record located here: https://www.ripoffreport.com/report/expedia/seattle-wa-lies-did-issue-1510901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Book It Yourself

AUTHOR: Irv - (United States)

POSTED: Thursday, August 12, 2021

 ALL these third party reservation operations are WORTHLESS! There is NEVER any reason to use them. They cater to the inexperienced traveler and they look for reasons to NOT give a refund so they can KEEP ALL YOUR NONEY! You can do exactly what they do by booking direct. THEY ARE WORTHLESS!

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