First American Home Warranty fahw.com Lousy service, changed companies because of luusy service, now they won't refund my money. Difficult to reach, liars. West Hills CA

I bought this house on July 30.  I had asked for a home warranty, and the realtor chose this one without asking me.  When I realized they were a terrible company (took 2 weeks to respond about a possible problem, I fixed it myself,) bought another policy with a different company, and called First Am to cancel.  They said I had to write to an email address.  I did, that day, on the 16th of Aug. I called back a few days later, got another foreigner, who said they would look over my request on the 23. 

Meanwhile, didn't I want to keep their policy, they would make me a great deal.  I declined, told them their service is lousy, and I already bought another policy.  I didn't hear back, figured they were processing the check, so I waited.  No check came.  I called back, (another foreigner,) was told that agent who didn't speak English had noted that I decided to keep the coverage with them.  I again said NO!  Refund me. He said they would have to go back and listen to the tape of the conversation, and they would get back to me in 24 hours. 

I waited a week, called again, this time with the agent from Choice on the line with me.  They again (another foreigner,) said I had told them I wanted to keep thir coverage, it said right there in their notes.  At that point, the agent helping me repeated what I said about canceling the policy, retroactive to Aug 16. and refund me.  Again, they would have to listen to the tape (obviously, they didn't last week when they said they would.) I am so very tired of the run around these people have been giving me.  I don't need nor want to pay for two coverages.  That just makes no sense.

I told them I already had another contract, with a different company.  What part of that said, "Sure, I'll stay with you guys!" ???  I want my money back.  They only had the coverage on my house for 2 weeks before I contracted with a different home warranty company, and I want them to return my money, effective from the first day I asked to cncel (Aug 16.)  Now.  No more run around.  Please.  This can't be legal for them to do this.